RASTY M. JUNIO
Gen. Licuanan St., Central Signal Village,
Taguig City, Metro Manila 1633, Philippines
(- / (--
OBJECTIVE:
To seek a challenging work environment where there is work-life
balance, personal and professional growth is encouraged and where my education, skills and abilities
will be fully utilized for reciprocated productivity.
HIGHLIGHTS:
Licensed Professional Teacher (Secondary - Mathematics)
(LET March 2014 conducted by Board for Professional Teachers,
Professional Regulation Commission of the Republic of the Philippines)
Proficient in Microsoft Office and Mathematical Softwares like GeoGebra, Geometry
Expressions, and Geometry Sketch Pad
Certificate Holder in Creative Photography (Youngeinstein thru Telus International University)
EMPLOYMENT RECORDS:
Customer Service Specialist
Telus International Philippines
McKinley Exchange, Taguig City
August 2015 – present
As a Customer Service Specialist, the following are my responsibilities:
- attends to customer’s concerns with regard to their health trackers by responding to emails and/or chats
- does coaching with Team Lead for personal and professional growth
- checks orders and device status and processes refunds, discounts and/ or replacement of trackers
- sends outbound emails to ensure customer satisfaction of services
- troubleshoots technical problems of customers’ devices from all countries serviced by the Client
Technical Support Associate
Convergys Philippines Services Corp.
Glorietta 5, Ayala Avenue, Makati City
April 2015 – July 2015
The tasks expected of me as a Technical Support Associate are listed below:
- receives inbound calls from customers who have technical issues with their services: home phone,
internet and television
- makes outbound calls to follow up on customers’ concerns and ensures satisfaction of their services
- explains billing statements and processes simple orders
- exhausts all means to provide resolution to customers’ concerns which includes connecting them to
appropriate departments (for misdirected calls)
- schedules Technician Visits when necessary
Mathematics, Music & Arts Teacher and Class Adviser (Grade School)
Ednas School of San Carlos
San Carlos City, Pangasinan
April 2013 – March 2015
As a teacher and adviser, the following describe my duties and responsibilities.
- teaches Mathematics in Grades 3 and 4
- teaches minor subjects such as Music & Arts
- helps in enhancing and developing school curriculum by aligning skills required and expected to be
taught for the current school year
- substitutes classes in Mathematics and other subjects across different grade levels when co-teachers are
on leave
- prepares lesson plans and test questions and checks students’ outputs
- keeps records of each student – scholastic ratings, directory and character development
- conferences with parents regarding students’ progress and do-betters
- helps in organizing activities that are aimed at developing students holistically e.g., Pep Week,
Cookfest, Intramurals and Literary Musical Contests
- facilitates special events of advisory class, e.g. First Communion and Recognition
- coaches select students for competitions, i.e. Inter-school Academic Excellence Quiz Bee and
Metrobank-MTAP-DepEd Math Challenge
- reviews students for Philippine Science High School Entrance Test
- serves as the Class Adviser and addresses all related concerns coming from subject teachers
TRAININGS / SEMINARS:
Certificate of Participation in Creative Photography Basics Program
Telus International University in cooperation with YOUNGEINSTEIN
TELUS Market! Market!, Taguig City
August 23, 2016 – September 27, 2016
Certificate of Attendance in Seminar-Workshop in Singapore Math (2013 and 2014)
Ednas School in collaboration with Rex Book Store
Dagupan City, Pangasinan
May 16, 2013, June 7, 2013 and May 21, 2014
Certificate of Participation in Training Workshop on Robotics Engineering (Levels 1 and 2)
Genetic Computer Institute and Merlion Learning Systems
Ednas School, Dagupan City, Pangasinan
May 11, 2012 and May 16, 2013
Computer Literacy Skills Enhancement Training on Microsoft Office
Pangasinan State University-Bayambang
Bayambang, Pangasinan
March 21-22, 2013
Certificate of Participation in Doypuay Kalangweran Youth Camp
Pistay Dayat 2012 and 2013
April 30 – May 1, 2012 and April 30 – May 1, 2013
Lingayen, Pangasinan
Regional Teacher Education Students’ Congress 2011
Pangasinan State University-Bayambang in coordination with the
Commission on Higher Education and Teacher Education Council
Pangasinan State University-Bayambang
December 11, 2011
Seminar Workshop on Peer Facilitating: “Discovering the Best Self to Reach Others”
Pangasinan State University-Bayambang
Bayambang, Pangasinan
August 16-17, 2011
EDUCATION:
Tertiary
:
Pangasinan State University
Bayambang, Pangasinan
Bachelor of Secondary Education (BSE)
Major in Mathematics
Batch 2013
Degree
:
Secondary
:
Bayambang National High School
Bayambang, Pangasinan
Batch 2009
Primary
:
Bacnono Elementary School
Bacnono, Bayambang, Pangasinan
Batch 2005
PERSONAL CIRCUMSTANCES:
Age:
Birthday:
Birthplace:
Height:
Father’s Name:
Mother’s Name:
Languages Spoken:
24
Civil Status:
November 15, 1992
Gender:
Bayambang, Pangasinan
Citizenship:
5’2’’
Weight:
Mr. Lorenzo A. Junio
Occupation:
Ms. Diolita I. Magno
Occupation:
English, Filipino, Pangasinan
Single
Male
Filipino
56 kg
Laborer
Housekeeper
CHARACTER REFERENCES:
DR. BERNADETH C. LA TORRE
Principal, Ednas School of San Carlos
San Carlos City, Pangasinan
(+63) 927 – 432 – 8920
MS. DIANA S. RAMIREZ
Teacher, Ednas School of San Carlos
San Carlos City, Pangasinan
(+63) 948 – 039 – 0414
MS. MARILYN I. SANTOS
Customer Service Specialist, Telus International Philippines
McKinley Exchange, Taguig City
(+63) 917 – 349 – 0089
“I do hereby certify that the above information are correct and true to the best of my knowledge,
skills and beliefs.”
RASTY MAGNO JUNIO
Applicant
