Rashidat Omolaoye

OMOLAOYE, RASHIDAT MOTUNRAYO Contact: (-, (-- CAREER OBJECTIVES Result-driven resourceful young professional with hands-on experience and practical understanding of how to ensure a business run smoothly and company growth is achieved and sustained. I am skilled at bringing innovative ideas to teams while pressing towards career development and contribute towards attainment of the company’s goals. PROFESSIONAL EXPERIENCE COLLECTIONS SPECIALIST – Fairmoney Microfinance Bank Responsibilities - Managed a portfolio of accounts, achieving a collections rate of 100% above target - Conducted outbound calls to negotiate payment arrangements and resolve outstanding debts - Improved customer satisfaction ratings through effective communication and conflict resolution - Developed and implemented effective collections strategies to achieve targets CUSTOMER SERVICE REPRESENTATIVE –Noble Voice Empire (41B, Libreville Crescent Wuse ll, FCT-Abuja) Responsibilities - Welcome clients and visitors, and ensure they are comfortable - Answering all incoming calls on the official lines of the company - Attend to customer via phone calls and social media platforms - Manage clients and their requests by responding to questions and complaint through means such as telephone calls, emails e.tc in a timely manner - Channel client’s queries to the right department/person - Document client bookings - Preparing/Sending invoices to clients - Keep proper records and updated clients data base - Provide administrative/secretarial support as and when needed - Manage bookings - Receive and document all incoming and outgoing mails - Assist with other tasks assigned as necessary to support the department FINANCE, OPERATIONS, ADMINISTRATIVE AND LEARNING INTERN AT IRIAD - The Electoral Hub (8A, Remilekun Street, King Parks IV, Kukwaba Estate, FCT-Abuja) Responsibilities: - Manage data in spreadsheets and reports - Keep records and reports updated - Help maintain the budgeting plan Carrying out clerical duties and other assignments as may be assigned PURCHASER & INVENTORY OFFICER – Immaculate Platinum Luxury and Resorts Suites (24, Lobito Crescent, Wuse II, FCT-Abuja) Responsibilities: - Calculate figures for food inventories, order and costs. - Maintain clear and organized records to ensure all reports and invoice are filled and stored properly. - Conduct inventory audit to determine inventory orders and needs - Complete requisition forms for inventory and supplies. - Receive, unload and process deliveries. - Refuse acceptance of damages, unacceptable or incorrect items. YOUTH CORPS MEMBER (NYSC) - FCT Internal Revenue Service (FCT-IRS) - Utako Tax Office (Utako Tax Office, Utako, FCT-Abuja) – May 2021 - April, 2022 Responsibilities: - Monitoring and compliance - Tax Payers Service (TPS) - Registry - Returns File and Payments EDUCATION AND TRAINING Bachelor of Science (B.Sc.); Business Administration; Kogi State University Anyigba, Kogi State. CERTIFICATIONS -Human resource certification -Data Analytics and Visualization Job Simulation -Data Analysis and Visualization SKILLS PROFILE - Proficient with the use of Microsoft Office Suite. - Diligent worker and fast learner with ‘can-do’ attitude. - Skilled in organizing and prioritizing a substantial workload. - Self-driven and results oriented. - Excellent and Articulate Communicator. - Reliable and dependable team player. - Excellent Leadership and interpersonal skills. - Professional use of the internet for research purposes. 2019 - Project management and Strategic planning. Analytical Skills. PERSONAL VALUES - Hard-work - Optimism - Pragmatism - Continuous Improvement - Integrity - Openness mindedness - Proactiveness REFERENCES Available on request