Akbar Shaheed
1725 Crescent Plaza Drive Houston, TX 77077
Phone:- -Skype: akbar.shaheed2
*US Citizen*
Experienced QA LEAD/Tester
Expert in all phases of Software Testing 10-Year Record of Proven Results in IT
9 years of Software Testing experience. 6 years of QA Lead experience; leading teams of 3-26 on and offshore QA Testers. Utilizing Waterfall and Agile (SCRUM) methodologies, black-box and white-box testing techniques. Full understanding of the SDLC from inception to fruition.
Experienced estimating project testing efforts and resource allocation. Designing, developing, and implementing test strategies, test plans, test cases and test processes fueling swift corrective actions, estimating project testing efforts and resource allocation.
Liaise with developers, business analysts, and user representatives in application design and document reviews.
Excellent in defect management including developing reports and conveying information to upper-level management and stakeholders.
Technology & Testing Proficiencies
Testing Tools:
HP Quality Center, HP ALM, HP QuickTest Professional, UFT, HP Load Runner, JIRA, IBM Rational Quality Manager, Rational Functional Tester, Rational Performance Tester, Selenium
Testing Methodologies:
Unit Testing, System Testing, Functional Testing, Integration Testing, User Acceptance Testing, Regression Testing, Automation, Performance Testing
Testing Environments:
Client Side and Server Side
Languages:
.Net, Java, C#, JavaScipt, SQL, XML, Unix Shell Scripting, Perl Scripting, VBScript, HTML, CSS, ASP.Net, AJAX
Systems:
Unix, Linux, Windows
Certifications:
CTFL – Certified Tester - ISTQB
HP ALM 11.5x – HP License PL-
Security Clearance:
MBI
Skills Summary
SQA Testing & Methodologies
Test Plans, Cases & Processes
Business and Functional Requirements
Test Scripting & Documentation
Defect / Bug Tracking
Test Strategies & Coverage
QA & QC Standards
Microsoft Office Suite
Microsoft Project
Sharepoint
Automated Testing
Performance Testing
Professional Experience
Oxley Enterprises INC. — HOUSTON, TX
Oxley Enterprises® provides dynamic, mission–aligned strategies and solutions to help organizations across the spectrum of business and government address these challenges today, and thrive tomorrow. Oxley Enterprises® professionals apply a diverse knowledge of process and technical consultation experience to support organizations in identifying business and programmatic needs, and maximizing return on investment.
SQA Lead , 11/14 to present
Tier 3 Services for Health Product Support Team, for the US Department of Veteran Affairs – Veterans Health Administration (VHA). Operating under a Public Trust Clearance conducted by the Office of Personnel Management (OPM).
-- Provide program support to enable sustainment of the Veterans Affairs Health Information Systems and Technology Architecture (VistA)
-- Perform testing of repair code modifications (initial source code) to ensure released patches correct the defects for which they are intended, and do not create additional defects in the software.
-- Comply with Veterans Health Administration (VHA) mandated Software Testing Requirements as defined in ProPath for VA user acceptance testing
-- Support and complete ProPath deliverables: Executive Decision Memorandum (EDM) for Initial Operating Capability (IOC), Master Test Plan and Test Scripts, and Site Feedback Form and User Test
Highlights of Accomplishments:
Attend morning (daily) SCRUM with Project Team
Work with software development engineers in product design, code reviews, walkthroughs and product lifecycle inspections
Created Test Plans and Test Case scenarios for each maintenance release.
Performed System, Integration, Functional, and Regression testing for the Bed Management Solution web application.
Identify defects in the application and lead triage meetings to perform root cause analysis with team developers, system administrator, database administrator and project manager.
Created Automation Test Scripts to utilize for smoke testing after releases, OS patches, and system resets utilizing IBM Rational Functional Tester.
Created and executed Performance Test Scripts to identify CPU utilization, transaction response times and memory leaks utilizing HP Load Runner and IBM Rational Performance Tester.
Coordinate User Acceptance Testing/Field Testing across the VA with super users of the Bed Management Solution web application.
Facilitate defect reporting, management, and prioritization status reports and weekly meetings with the project team.
Signed off on each patch release to Product Support.
ConstellatIon Energy — HOUSTON, TX
An Exelon company, is a leading competitive supplier of power, natural gas, renewable energy and energy management products and services for homes and businesses across the continental US.
Business Execution - UAT Lead , 3/13 to 11/14
Assigned to various projects related to Residential, Commercial, and Industrial (Residential and Small Business) power and gas applications including customer web interfaces, Siebel and Lodestar systems and other downstream applications and interfaces. With a primary focus on leading project and system change efforts for User Acceptance Testing (UAT) Coordination.
-- Work with the Operations Readiness Testing Manager to manage, develop and promote testing standards for the business and IT in regards to UAT, Operations Readiness, and Deployment.
-- Work with IT Development teams, business analysts, project managers, business leaders, subject matter expects, user acceptance testers and programmers on system enhancements, systems integration issues, test environment maintenance, business process and system testing and release management.
-- Responsible for ensuring proper testing and sign offs occur for projects or planned system change releases, and driving others for results.
Highlights of Accomplishments:
Leverage best in-class testing tools – HP ALM, UFT – QTP
Understand the business requirements/user stories, priority and timeline changes
Create Test Strategy; Plan and Lead all steps within a cohesive Test Plans for capital projects
Developed a standard use of HP ALM documentation for the Business Readiness Team
Trained UAT Testers on test script development, defect creation, and linking defects to test scripts
Facilitate defect reporting, management, and prioritization status reports and weekly meetings with the project team
TekSystems (Fedex) — Memphis, TN
Worldwide Fortune 100 distributing company providing customers and businesses with a broad portfolio of transportation, e-commerce and business services.
QA Lead 6/12 to 12/12
Key member of and ERP software development team as the QA Lead on projects for FedEx Express Financial Services. Supervised a 26 member QA testing team in developing and implementing quality-assurance and methodologies to ensure compliance with QA standards, federal regulations (SOX) and customer specifications.
Highlights of Accomplishments:
Created and executed software test strategies, test plans, cases and scripts to uncover, identify and document software problems and their causes. Led QA testing efforts for onshore and off shore teams.
Pinpointed previously undiscovered defects in a PeopleSoft upgrade from version 8.9 to 9.0 for Back Office Imaging project, resulting in a successful deployment to Singapore and the US.
Coordinated testing efforts for over 400 interfacing applications (web and windows-based), for and internal PeopleSoft upgrade from version 9.0 to 9.1. This was deployed to cross functional teams and regions in Brazil, Mexico Argentina, India, Middle East, Canada.
Trained UAT testers on HP ALM version 11, resulting in successful test case development, test script executing and reporting that brought QA testing in on the front-end of the development cycle for gains in code quality, software functionality and programmer productivity.
Delivered a testing metrics to the Product Manager and senior level management on a daily basis. Conveyed severity and priority of defects to cross functional teams on weekly defects calls, for the business owners, users, and development.
Allstates Technical (Ebsco Industries) — Birmingham, AL
Comprehensive Web publishing solutions for publishers of scholarly journals and electronic books
SQA Engineer, MetaPress (contract), 12/11 to 6/12
Served as a QA Engineer on a team of 6 analysts, overseeing quality-assurance testing and teams for client software and systems development projects focused on web based delivery. Performed system, and regression testing weekly in an Agile environment using Visual Studio Team Foundation Server (TFS) and SQL queries to validate XML and excel downloads. Provided client developer teams with detailed reports on quality metrics and identified bugs/flaws.
Highlights of Accomplishments:
Participate in the design and development of SQA infrastructure and tools for the team
Successfully tested COUNTER application on a weekly basis, for scholarly institutions such as Duke University and the World Trade Organization, so that authors and publishers could get compensated on time.
Create SQL queries used to research production issues and perform data integrity
Accurately estimate requirements and tasks in TFS before and after standup SCRUM meetings with cross functional teams.
Participate in the design and development of SQA infrastructure and tools for the team.
Delivered thorough QA testing reports that determined product quality and release readiness.
Teksystems (BBVA Compass) — Birmingham, AL
Worldwide Fortune 100 Banking and financial solutions company
QA Lead 8/10 to 12/11
Primary Lead for 3 Phases of CRM developing test strategies and test plans for windows based application that is the sales management tool used world-wide by BBVA Compass, utilizing HP ALM, QTP, JIRA, and LoadRunner to develop test cases and test scripts. QA Lead for NACAR Application for remote access channels integrating and validating network tools for more than 50 applications within a single sign on (SSO). QA Lead for CIP Project validating an integrated web-based system that allows users to view multiple account-level details in one single system.
Highlights of Accomplishments:
Lead a team of 5 testers to complete system, functional, integration, regression, performance and UAT testing.
Defined project estimations for 8 different projects, to allocate resources and assumptions for planned testing efforts, while relying on stakeholders business requirements and needs to the projects.
Adhered to test strategies and SOX compliance of BBVA Compass.
Completed 3 deployments of CRM, detailing retail, wealth, and treasury management solutions.
Only resource performing nightly validations with the Change management team and processes.
Deliver and testing metrics daily to the PMO and held weekly defect meetings for testers and project team.
American Healthtech — Ridgeland, MS
Nationwide software solutions company for post-acute care specializing in clinical, resident billing, financial, and enterprise software suites.
Financial QA Analyst 8/09 to 8/10
1 of 2 members of the financial team that trouble-shoot the Long Term Care CFO’s AP Transactions, balance sheets and Statement of Operations to name a few. Executed SQL queries via SQL Server and LTC query analyzer (built in query tool in LTC) tracking defects in HP Quality Center. Involved in any follow ups, testing, troubleshooting, database backup and restores, create system DSNs.
Highlights of Accomplishments:
Implemented a standard configuration for AP Checks and paper checks that interfaces with the LTC system.
Traveled on site to LTC facilities, to train users on financial application
Completed Medicare and Medicaid billing boot camp required for 835 and 837i claims processing.
Configured LTC facilities payment applications to interface with the LTC suites specifically Kronos and Time Tender.
bearingpoint management and consulting — Hattiesburg, MS
Multinational management and technology consulting firm
Quality Assurance Analyst, 1/08 to 1/09
Provide lifecycle management of manual and automated testing projects on software and large database applications using HP Quality Center, QTP, to create test cases and test scripts and also using JIRA for defect tracking. Maintain cooperative relationships with developers and communicate with both technical and nontechnical stakeholders.
Highlights of Accomplishments:
Participate in all phases of the test cycle, including Integration/System Testing, Performance Testing, Regression Testing, and User Acceptance Testing.
Create automated test scripts using Quick Test Professional tool (State of Missouri CCD – Check, Cash, and Dealers Project lasted 9 months 50% of the project was automated and 50% was manual)
Completed yearly Learning develops assessments to adhere to hours needed for peer evaluations and individual progress.
forrest general hospital — Hattiesburg, MS
Healthcare Hospital that provides regional healthcare to a 19-county area.
Support Specialist, 10/05 to 1/08
Submit procedures and other data processing activities such as file transmissions and various job streams to run SMS Dayend/Ulticare Financial Procedures via Mainframe computer. Conduct backups for production and development in Misys CPR Ulticare System. Monitor interface system for EPICS and network status. Track user problems and troubleshoot via HEAT ticketing system
Registered and in-service over 100 employees on Biometric finger printing system.
In-service physicians on HIM doctor dictation system.
Provide after-hours support to end users thru help desk (password resets, email configuration) and also respond in the field to install and troubleshoot PC, printer, telephone problems, and replacing hardware as required.
Education
UNIVERSITY of Southern Mississippi — Hattiesburg, MS
BSBA in Management Information Systems, 2006
