Rasaki Olaitan

RASAKI RUKAYAT OLAITAN Ojo, Lagos State, Nigeria   -Lagos, Lagos State, Nigeria  --Virtual Assistance || Customer Service and Support || Administration || Operations ||Sales. Professional Summary Dynamic and versatile professional with 5 years of experience as a customer service expert, and sales professional. Proven track record of delivering exceptional support, ensuring projects are completed with precision, and exceeding customer expectations in fast-paced virtual environments. Adept at implementing innovative solutions that enhance efficiency, drive on-time delivery, and foster long-term client relationships. Skilled in sales strategies, client upselling, and business development, with a strong focus on customer loyalty and business growth. Possess outstanding organizational and administrative abilities and excellent communication skills. Passionate about contributing to team success and driving customer satisfaction in every interaction. RELEVANT SKILLS VIRTUAL ASSISTANCE/ADMINISTRATIVE DUTIES Skilled in using tools like Zoom, Loom, Slack, ClickUp, Monday.com, Zapier,Trello, Asana, Salesforce,Hubspot, Zendesk, and Google Suite to streamline workflows and enhance team collaboration. Continuously develop and communicate innovative approaches and procedures that enhance process efficiency and improve the management, retention, and recovery of records. Ensure seamless operation of office equipment, efficiently manage inventories, and oversee the ordering and replacement of supplies to maintain a productive work environment. Maintains a detailed calendar to coordinate schedules, tasks, and appointments taking into account time zone differences, and providing timely prompts and reminders for meetings and deadlines. Perform a wide range of administrative duties, including data management and office support, to ensure the smooth and efficient functioning of the office CUSTOMER SERVICE Consistently exceeded customers expectations achieving a 30% increase in client satisfaction. Rebuilt customer trust, leading to a significant increase in customer retention from 30% to 50 Delivered outstanding customer service, efficiently handled data entry, and processed orders for multiple clients, surpassing all expectations. Consistently recognized for the quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team-player attitude. Effectively managed outgoing and incoming client calls, providing comprehensive support—including office, technical, and other needs—while closely monitoring client needs, activities, and expectations to ensure satisfaction and promote client loyalty SALES & MARKETING Partner with the sales team to implement and analyze sales and marketing initiatives aimed at driving revenue growth. Possess in-depth knowledge of various sales tools, including HubSpot, Salesforce, Lemlist, Proactively reach out to leads, expand the customer pipeline, and manage client interactions to foster relationships. Upsell to customers by recommending products tailored to meet their specific needs, enhancing customer satisfaction and sales outcomes. RESEARCH Capable of working with diverse clients across various industries, with a strong ability to quickly and efficiently research and understand their brands, markets, and sectors. BUSINESS GROWTH Proficient in growing business, service, and product portfolios, identifying new opportunities, and fostering strategic relationships. LEADERSHIP AND MANAGEMENT Ability to influence, attract, build relationships, and retain talents; coach, develop and support employees at all times, and professionally to yield a great team, facilitate teamwork, and eventual success. COMMUNICATION Excellent written and verbal communication skills, with the ability to communicate subjects to a diverse audience. Work History 01/2022 to Current Customer Service/ Sales Representative PHOENIX LOVELACE ENTERPRISE 03/2019 to 12/2021 Administrative/ Finance Officer ANOINTED LINK WHOLESALE LIMITED Education Bachelor of Science: Econmics and Statistics University of Benin, Benin - Edo State Training and Certifications . Dahel Techies Excel Training Linkedin learning Customer service: Problem solving and Troubleshooting Support Skills IBM SkillsBuild Information Technology Fundamentals Digital Witch Community On-Demand It Support training. Awards & Recognitions Award Recipient, National Youth Service Corps(NYSC) 2018