EMPLOYMENT HISTORY
Travelliance - Workforce | May 2017 - September 2018
SOURCING ADMIN EXPERTS (HOME BASED)
> Responsible on getting an independent hotel to become contracted.
> Researched for emails and contact no. of hotels Sales and General
Manager.
> Checked website to know the competitor's rate.
> Sent invitations and proposals through emails.
> Called hotel's to elaborate company details and to negotiate rates.
Pinoy Partners Outsourcing Center | November 2014 May 2017
R A Q U E L
T A P A R
PROFILE
A self-driven professional, experts in Gmail,
Google calendar, Internet research, and
Microsoft Office. With 6 years of experience
as Admin Support, I possess a combination of
skills and experience to assist you with your
daily tasks. I will be your extra hand to help
you so that you can maximize your time and
productivity. I am dedicated, responsible, and
proven ability to resolve problem
independently.
CORE STRENGTHS
-Email management
-Customer Service
-Internet research
-Calendar management
-Google Docs and Sheets
-Microsoft Office
-Office Administration
ASSISTANT MANAGER
> Handles 20 agents in a team for hotel and travel account.
> Dealt with complaints and manage reports.
> Did spot-checks on emails and listening in on calls to ensure proper
procedures have been followed.
> Weekly meeting with the US clients and managing staff monthly
schedule.
EXL Phils Inc.| November 2011 - November 2014
SENIOR CUSTOMER SERVICE EXECUTIVE
> Handles and arranged Roadside Assistance
> Assisted customers on their emergency situations like winch and tow.
> Provides details and coverage of customer's membership.
Teletech Inc.| July 2011 - October 2011
CUSTOMER SERVICE REPRESENTATIVE
> Handles healthcare account for BlueShield of California
> Provides customer's healthcare benefits and coverage.
Metis Apax Co.| February 2010 - October 2010
CUSTOMER SALES REPRESENTATIVE
> Did outbound calls for American Senior Citizens
> Reviewed customer details if they are qualified for the survey.
> Offered Diabetic Tool Kit once they agreed to join the survey.
CNN Tutorial Services | May 2008 - August 2009
ONLINE ENGLISH TEACHER (HOME BASED)
> Taught Korean students with correct grammar and pronunciation.
> Prepares daily and weekly report about students improvement.
CONTACT DETAILS:
Star Paper Corporation | May 2006 - April 2008
Home: 1203 Maple St. Teacher's Compound
CAA, Las Piñas City
Mobile: -
Email:-Linkedin: https://www.linkedin.com/in/raqueltapar-5b633a156/
Skype: live:raqueltapar
> Prepares and print Manila Sales Invoice and Delivery Receipt.
> Filing of Accounting copies and delivery receipt at the end of the day.
SALES ADMIN AND INVOICING CLERK
Star Paper Corporation | January 2005 - April 2006
SALES ADMIN SUPPORT
> Prepares price list and paper samples needed by Sales Executive.
> Managed phone calls and did reservations for customer's order.
PERSONAL INFORMATION:
EDUCATION
Born on October 09, 1979
Born in Manila
Married to Evanjoe C. Tapar
With 2 dependents,
Toni Xyril Tapar (17)
Thor Xyrone Tapar (13)
University of Perpetual Help Rizal - Las Piñas
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION
- Major in Business Management |-
CERTIFICATES AND TRAINING
ADDITIONAL SKILLS
Knowledge of Thunder, StormX, Sabre,
Shortel, and Mitel
Udemy Online Course | Presently Enrolled
COMPLETE EXCEL 2016 - ADVANCED
Udemy Online Course | November 2018
CERTIFICATE OF COMPLETION - EXCEL FOR BEGINNERS
Work from Home Roadmap | October 2018
CERTIFICATE OF COMPLETION - E-COMMERCE VIRTUAL ASSISTANT
Work from Home Roadmap | September 2018
CERTIFICATE OF COMPLETION - VIRTUAL ASSISTANT
Keystone Cambridge Training Center | July- HOURS CALL CENTER COURSE TRAINING
HOBBIES & INTERESTS
- Singing
- Watching movies/series
- Searching and enrolling for free online course
