Raquel Sanchez

RAQUEL SANCHEZ C/ Barcelona, 23 1 1 San Adrián de Besós 08930 Barcelona Mobile:- Email:-PERSONAL PROFILE A well-presented, hardworking and friendly individual with extensive Customer Service and Administrative experience and is now seeking to utilise my existing skills and experience to develop a career within a dynamic environment. SKILLS SUMMARY      Good communication, interpersonal and organisational skills IT literate with knowledge of Microsoft packages Multilingual – Spanish, Catalan, English and French Able to work well as part of a team and on own. Able to prioritise workload and work to tight deadlines. EMPLOYMENT HISTORY Elsecredit Lawyers // Kargesmon, Barcelona, Spain Customer Service Assistant/ Customer Service Manager  Working foClaiming debts to companies and private persons. Mar 2013- up to now  Working for companies such as Quiroga Aragon Lawyers, Ferre Perpiñan Lawyers, Dr. Sanmartin Surgery, Dr. Bou Surgery, Therafis, Phitec, Ainur,…Attending all the customers queries by email, telephone or referring to the appropriate person if necessary.  Providing information as requested.  Communicating with customers in Spanish, Catalan and English where appropriate. Providing customer service to patients with an existing medical contract with private medical firms by making appointments with doctors and attending all queries and complaints.   Arranging business appointments for the General Manager, sending by email quotations and presentations, budgets tracking… International Students House, London, UK Jun 2008-Dec 2012 Group Booking Coordinator// Booking Officer  Liaising with travel agencies to book rooms by telephone, email and Internet. Providing information to agencies regarding budgets of stays on behalf of customers.  Communicating with customer in Spanish, Catalan and English about availability, budgets for long and short stays. Filing, photocopying, scanning students’ documents, faxing and sending booking arrangements to travel agencies/ customers/students. Travelplan Cruises, Barcelona, Spain Feb-Nov 2007 Tour Operator Booking Officer  Liaising with travel agencies to book cruise holidays by telephone, email and Internet. Providing information to agencies regarding travel budgets of cruises on behalf of customers.  Communicating with Spanish and international ports in Spanish, Catalan and English about immigration and doubts over passports/ visas with certain nationalities.  Filing, photocopying, scanning travellers’ documents, faxing and sending booking arrangements to travel agencies. Costa Cruises, Barcelona, Spain Tour Operator Booking Officer (Temporary)  As above but using the company’s own system. Nov 2006-Feb 2007 Charmex International, Barcelona, Spain Jul-Nov 2006 Technology Wholesale Customer Service Assistant (Temporary)  Processing orders, answering telephone queries from Retail customers regarding pricing.  Responsible for new customer accounts – data inputting client information, answering requests for information about company products, deliveries and methods of payment. Processing initial orders and occasionally attending meetings with clients on site. Advance Medical, Barcelona, Spain Jan 2003-Jul 2006 Customer Service Assistant  Providing customer service to patients with an existing medical contract with private medical healthcare firms.  Assisting patients on the telephone and doctors on site by taking note of patient symptoms and referring to doctors who decide what action to take, eg, ambulance, home visitation or simple medical advice. Liaising with ambulance and doctor services to follow through option. Teleperformance Telecommunications, Barcelona, Spain Mar 2002-Jan 2003 Customer Service Assistant  Providing Helpdesk support to existing customers regarding technical problems, eg, television with distorted picture, computer unable to access the Internet, inability to send or receive emails.  Giving instructions to help customers rectify the problem and referring to technicians by email where necessary.  Communicating with customers in Spanish, Catalan and English where appropriate.  Filing customer requests and providing after-care by telephoning customers the following day to check their problem had been resolved. Tech Data, Barcelona, Spain Aug 2000-Mar 2002 Technology Wholesale Customer Service Assistant  Responsible for new customer accounts (national and international retail outlets, eg, UK, USA and France) and maintaining contact with these clients via telephone, email and Internet.  Communicating in Spanish, Catalan, English and French as appropriate. Data entry, filing, processing initial orders and sending confirmation to retail customers. Adecco, Barcelona, Spain Jan 1998-Jan 2000 Customer Service Assistant  Working at a variety of companies such as Teletech, Global Currencies and Tecnologia Y Gestion Telefonica in Barcelona.  Answering telephones, dealing with customer queries and providing information as requested.  Administrative support where required and using languages where necessary. . EDUCATION & TRAINING ELE International, Barcelona Course to teach Spanish as a foreign language March 2018- May 2018 Twin Training, Lewisham, London SE13 A 21 Week course in ESOL, IT and Employability Jan 2008-May 2008 CEK, Barcelona, Spain Publications Relations Course Course covered organising events, conferences and public appearances. Sep 1997-Jan 1998 Roma University (School of Tourism), Barcelona, Spain- Tourism Management Diploma/ Degree. Tecnico en empresas y actividades turisticas La Vall School, Bellaterra, Barcelona, Spain Higher Secondary Education (A Level UK equivalent) Bup/Cou INTERESTS I enjoy going out with friends, listening to music and practising yoga. References Available on Request -