Raquel Sanchez

RAQUEL SANCHEZ Taguig, Metro Manila, Philippines -- CAREER OVERVIEW I am a general virtual assistant who remotely manages the administrative aspects of other peoples' professional and personal lives. I am a customer service representative and a social media manager. EDUCATION EXPERIENCES Doctor of Dental Medicine Virtual Assistant Pines City Colleges 2021 HARD HARD SKILLS SKILLS BUSINESS Creative Problem solving Client Relationship Performance Management LEADERSHIP Team Leadership Change Management Organizational Management TECHNOLOGY Workforce management software Automatic call distributor Real-time monitoring software Call recording tools KMB Law Canada | January - April 2023 Updating customer’s Profile & Datas Calling customers for payment reminder and collection Creating Data Entry form by the use of Microsoft Excel Payment Scheduler Account Ambassador Kroger | January 2023 - May 2023 Filing complaint and checking customer's order status Basic troubleshooting for online application Helping customers with their refund and cancelled order Answering Inbound and doing Outbound calls TOOLS USED EXPERIENCES Customer Service Representative Wells Fargo | March 2022 - February 2023 Outbound and Inbound calls to resolve customer's concern and inquiry Setting appointment with the potential customers and existing account holders Helping account holders with fraud and filing a claim for unauthorized transactions Helping customers provide their banking needs Associate Representative Doordash | September 2021 - March 2022 CONTACT REFERENCES Mr. Angelo DelaCruz | Wells Fargo Senior Associate Specialist --Ms. Jill Hazel Cabrera | Impact Six Account Executive- Conducting a Background check for applicants Basic troubleshooting for online application Cancelling/Re-scheduling orders Outbound and Inbound calls for inquiries and complaint of the customer Social Media Manager Plant Therapy PH | September 2020 - 2022 Managing the overall business page in Facebook and Instagram Answering inquiries and helping customers to place their order Increasing Engagements of Business Account Editing Photos and Videos for content creation for awareness using Canva Marketing the products by sponsored/boosted posts for both Facebook and Instagram.