Raquel Matanguihan

Ø More than 9 years of successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.

Ø Possess solid computer skills.

Ø Excellent working knowledge in Microsoft Excel, Microsoft Word, Microsoft Power Points.

Ø Ability to train, motivates, and supervises customer service employees.

Ø A team player, acknowledged as “Total Quality Customer Service Professional.”

Ø Develop plan, conduct audits and variance analyses.