Raquel Llamas

Raquel Llamas QUALIFICATIONS • Strong organization and motivation skills • Fort right and assertive. A friendly, competent and hardworking employee. • Very enthusiastic. Quickly establish strong relationship with customers/clients and co-workers. • Exceptional focus and follow through abilities with record of efficiency and productivity. PROFESSIONAL EXPERIENCE Clean Group March 2019 – Present • Virtual Assistant / Customer Relations Communicates with clients through email and phone calls Provide resolution to concerns and ensure service satisfaction is met by acting as a middle man between clients and staff Organize data entries in CRM Process orders and communicates them to necessary staff members to be processed Generates reports for follow-through Schedule appointments of staff and managers Schedule appointments for prospects/leads My Cloud Crew May 2018 – November 2018 • Virtual Assistant, The Global Model Office Process payments from customers via catalogue shopping Maintains a mailing list through data entry 51Talk / China Online Innovations Inc. Ortigas Center, Pasig City May 2013 - March 2018 • Academic Operations Supervisor (2014 - 2018) Setting goals for performance & deadlines in ways that comply with the company’s mission & vision Organizing work flow and ensuring the employees understand their duties and delegated tasks Monitoring employee productivity and providing constructive feedback and coaching Spearhead/lead/coordinate special projects Prepare and submit performance reports Receive complaints and resolves them • ESL Teacher, Phone English and Video English (2013 - 2014) Conducts free trial lessons to Chinese students through video lessons ePost Educenter Inc. Ortigas Center, Pasig City March 2012 - May 2013 • ESL Teacher, Phone English and Video English Teaches English to Koreans and Chinese students through phone and video Makes monthly progress reports Evaluates students through a computer-based tests Analyzes evaluations made by teachers and sends reports WELS Academy Ortigas Center, Pasig City January 2009 – February 2012 • ESL Teacher, Man-to-man and Phone English Responsible for handling one-on-one classes or group class and phone English Teaches English to different types of learners – from young learners mastering basic English skills, to college students and professionals looking for career advancement Makes progress reports and assess students I Will Pass Ltd. Ayala Ave, Makati City June 2008 – October 2008 • ESL Teacher, Video and Phone English Teaching English language to children, young adults and professional Koreans. ePerformax Contact Centers Corp. Sen. Gil Puyat Ave, Makati City September 2005 – April 2008 • Marketing Associate, Experian Delivering accurate information to the clients by verifying surveys and ensuring data integrity. • Marketing Associate-Voice support, The Sharper Image Resolving customer’s concerns, product inquiry research & product endorsements via calls for customers purchasing for a major U.S. Retailer. Convergys Philippines Services Alabang, Muntinlupa June 2004 – June 2005 • Customer Care Specialist, IBM/Clearpay program Responds timely and accurately to the Customer Service Issues Inbound Sales GPI International Inc Lawang Bato, Valenzuela City Nov 2003 – April 2004 • Furniture Designer In charge of designing upcoming products for local distribution Reports directly to the Operations Manager EDUCATION The Philippine School of Interior Design B.S. Interior Design, 2003 REFERENCES Chris Calvo, Academic Operations Head China Online Innovations- Natalie Roque, Customer service iSupport Worldwide- Joyce Llanto, Team Lead ePost Educenter-