Raquel Joy Adlao

RAQUEL JOY CABUALAN ADLAO Buntong, Camaman-an, Cagayan De Oro City-- OBJECTIVES  To work in an environment with an opportunity for growth of career advancement and enhance my skills to meet company goals and objective with full integrity and zest. CAREER PROFILE       Achievement-driven People-oriented Resourceful Deadline-driven Multi-task Ability to work under pressure       Keen to details Quick learner Virtual Assistant Data Entry Basic Accounting Product Research    Customer Relation Management Creative problem solver Knowledge in MS office WORK EXPERIENCE ALLEGIANCE CARGO ADVANTAGE, INC. Branch Customer Service Representative (January 29, 2019 – February 27, 2021)              Acknowledge all customers booking and record all received through phone, SMS, email, Viber, and sales. Confirm shipping or airline schedule and cut-off time. Notify customers of the status of the requested pick-up/delivery time and any potential or actual delay in pick-up/delivery. Prepare documents for land, air and sea shipments Coordinate all dispatching activities with the concerned personnel/department. Generate a Daily Booking Summary to report booking activities for the day. Review freight rates and other transportation costs to keep working costs low. Process liquidation for replenishment.(1-month assisting accounting duties due to the absence of accounting staff ) Prepare documents going to Manila (Head office) Monitor Account receivable.(1-month assisting accounting duties due to the absence of accounting staff). Document and report all customer feedback and prepare all corresponding reports as required. Monitor the status of complaints and make corresponding follow-ups on those that have not been resolved. Cold calling prospect clients to upsell services. LPU Food Enterprises Cashier and Head Waitress (June 20, 2018 – January 28, 2019)      Greet customers with a friendly and welcoming attitude Assisting the Accounting staff of Filing and Recording of Company’s Expenses Per Month Excelled in a fast-paced work environment, while promoting daily specials to customers Cashiering Applied an extensive knowledge of specific dishes to provide customers with suggestions and upsell when possible  Assist in planned catering for events that serviced over 500 people with excellent customer satisfaction. Cross-trained new staff on guest services expectations, safety procedures, proper food handling, and restaurant protocols. Process orders using various POS systems.   Uptown Condotel Housekeeper (October 16, 2017 – April 20, 2018)               Performs cleaning duties in all guest areas and, front and back of the hotel. Greet guests with a friendly and welcoming attitude Consistently offers professional, friendly, and engaging service. Ensures housekeeping departmental standards are followed. Responds timely to guests’ special requests for miscellaneous items like cribs, extra bed, extra towels, etc. Maintains inventory of necessary supplies. Reports necessary maintenance items. Follows departmental policies and procedures. Follows all safety and sanitation policies Assists other departments when needed to ensure optimum service to guests. Performs additional duties as needed. organize work schedule from the room status list, arrivals and departures observe and report damage of hotel property check all appliances in rooms are in working order EDUCATIONAL BACKGROUND  Tertiary:   Secondary: Primary: Tagoloan Community College Bachelor of Science in Business Admisitration Major in Financial Management ,- Talakag National High School- Tagoloan Central School- PERSONAL INFORMATION Birthday Sex Civil Status Height Weight Religion : October 5, 1998 : Female : Single : 5’2” : 65 kg : Roman Catholic REFERENCES Maria Reynah Dela Torre Account Executive Allegiance Cargo Advantage Inc. - Sweet Sandy Rose Belacho Branch Accounting Staff Allegiance Cargo Advantage Inc. - Maria Joan Amores Accounting Staff LPU Food Interprise/ SUTU Restaurant -