WORK EXPERIENCES
Barkan Management Company
Assistant Property Manager/ Virtual Administrative Assistant
December 27, 2021 to present
Assisting with administrative tasks for a portfolio of 15-30
properties.
RAQUEL R. GO
Managing invoice processing for payments.
Handling incoming calls from owners, tenants, vendors, banks, and
brokers.
VIRTUAL ASSISTANT/ADMIN ASSISTANT
Communicating with Account Executives and in-house accountants.
Managing general correspondence to owners and tenants, including
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violations, fines, invoices, and late letters.
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Overseeing coordination with maintenance and vendors for
repairs, maintenance, and work orders.
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Bookmarking and uploading financial statements to relevant
platforms.
Preparing and sending out mass mailings and maintaining property
SUMMARY
files.
Completing resale documents and questionnaires for lenders and
Experienced administrative coordinator with strong
sellers.
multitasking and attention to detail skills. Proven in
Training newly hired virtual assistants.
providing comprehensive support, overseeing social
Addressing inquiries from new hires and colleagues regarding
media, and managing office operations. Skilled in
communication,
customer
organization,
service,
improvement,
team
bookkeeping,
processes.
problem-solving,
management,
lead
process
generation,
Ellen Ettinger (Motherhood Coach)
Virtual Assistant/ Social Media Manager
July 2021 to December 2021- Full Time
and
administrative tasks.
Managed and oversee the design of daily posts for social media
accounts.
Generate leads through Facebook and LinkedIn.
EDUCATION
Saint Louis University - Baguio City
Bachelor of Accountancy, Class of 1989
Redesign the client's website using Wix.
Send outbound messages on Facebook, Instagram, and LinkedIn.
Create engaging graphic contents for Facebook and Instagram.
Communicate with followers, promptly respond to email inquiries,
and monitor customer reviews.
Conduct research on topics for weekly content.
Write compelling content for websites and social media platforms.
Optimize social media posts, including language, tone, and
messaging, based on target audience behaviors.
Implement strategies to optimize the client's website and improve
COMPLETED COURSEWORK
its ranking in relation to market competition.
Design graphics for the client's 30-minute webinar.
Essentials of Leadership Program - NTT Data Services
Excel Skills for Business Intermediate - Coursera
Excel Skills for Business Essentials - Coursera
Fundamentals of Social Media Advertising - Coursera
NTT Data Services Philippines. Inc (Dell Services Philippines, Inc.)
Team Leader
Introduction to Social Media Marketing - Coursera
May 2014 to February 2021
Advertising with Facebook - Coursera
Social Media Management - Coursera
Managed the healthcare program for over 4 years and the
Real Estate Virtual Assistants (REVA)
commercial program for 3 years.
Real Estate Basic
Provided supervision to a team of 12 to 16 customer service
Types of Real Estate
representatives, ensuring compliance with service level
Transactions Coordination
agreements (SLAs).
Multiple Listing Services
Evaluated and recommended modifications to enhance the
Pulling Comparable
client's main system and website, focusing on improved
usability and navigation.
Oversaw and facilitated the implementation of various projects.
Assisted in the transition and training process during the initial
Salesforce rollout in Manila in 2018.
Generated daily production reports to monitor operational
performance.
SOFT SKILLS
Contributed inputs to the account manager regarding operational
strategy.
Strong work ethic
Addressed complex issues and inquiries related to customer
Reliable and professional
concerns.
Detail-oriented
Served as the primary point of contact for escalations
Excellent problem solver
concerning provider inquiries.
Adaptability
Collaborated with other departments to ensure timely resolution
Ability to multitask.
of customer inquiries.
Team player
Ensured the quality control of business letters intended for
Fast learner
providers.
Good organizational skills
Conducted training sessions on letter generation and submission
Motivated
processes.
Leadership skills
Conducted interviews and made decisions on applicant
Can work with minimum supervision.
suitability based on program requirements.
Resourcefulness
Handled human resources (HR) issues within the team.
SKILLS
Dell Services Philippines, Inc. (now NTT Data Services Philippines Inc.)
Customer Care Senior Representative
May 2012 to May 2014
Good communication skills - written and verbal
Office 365 (Excel, Word, PowerPoint and calendar)
Google Workspace (Google Sheets, Google Docs,
Keep, Drive and Google Calendar)
Gmail, Outlook, Yahoo
Canva
PowToon
WordPress and Wix
Mailchimp
Slack
Salesforce
Trello
Zoom, Teams, Skype
FB Creator Studio/Publishing Tools
FB Ads
Shopify
Yardi, Buildium
Calendly
SharePoint
BuildingLink
Provided customer support and assistance to customers,
franchisees, and store employees of a 24/7 convenience store chain
in North America.
Addressed inquiries, complaints, accounting reports, and incidents
related to store operations through phone calls.
Handled calls for four lines of business (LOB) including Customer
Relations, Asset Protection, Accounting, and Employee Relations.
Documented reports and inquiries, and appropriately directed
them to the respective departments for resolution.
Acted as the point of contact (POC) and assumed team leadership
responsibilities in the absence of a team leader.
As subject matter expert (SME), reviewed created cases to ensure
the accuracy and reliability of the reports.
NCO (now Alorica)
Technical Support /Customer Senior Representative
January 2011 to April 2012
AREAS OF EXPERTISE
Answer inquiries from telecom customers regarding phone
Customer Service
billing and features, top-up
People Management
Assist customers with their mobile phone issues (troubleshoot
Performance Evaluation
and process replacement)
Employee Development
Upselling mobile products
Real Estate Management
Database Management
Social Media Management
Quality Assurance
Process Improvement
Bookkeeping
The Results
Technical Support /Customer Senior Representative
July 2010 to January 2011
Lead Generation
Email Marketing
Website Maintenance
Basic SEO
Basic Video Editing
Basic Photo Editing
Graphic Design (logo, flyer, brochure)
Data Mining
Product Research
Answer inquiries from telecom customers regarding phone
billing and features, top-up
Assist customers with their mobile phone issues (troubleshoot
and process replacement)
Upselling mobile products
