Raquel Fernandez

RAQUEL FERNANDEZ S O C I A L M E D I A M A N A G E R E - C O M M E R C E V A I live for opportunities. I help small businesses boost sales and generate income. ABOUT MYSELF Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. EDUCATION TEACHER CERTIFICATE PROGRAM University of the Cordilleras BA IN COMMUNICATIONS Saint Louis University EXPERTISE Product Listing Graphic Design Dropshipping Social Media Mgmt. HOW TO CONTACT ME Email Phone :-: - WORK HISTORY Sales Manager/E-commerce Associate Freelance, Baguio City Philippines 2022-03 – 2023-02 Creates and optimizes engaging product descriptions that drive traffic and sales to the store. Engage customers by curating interesting social media posts, creating brand awareness. Compile and analyze data to determine approaches to improve sales and performance. Maintain relationships with customers and find new ones by identifying needs and offering appropriate services. Monitor website traffic and customer reviews to evaluate responses to site updates. Creates shipping and invoicing documents with accurate customer destination, and materials to meet shipper standards. Retail Sales Associate Pierre Herme Paris Japon - Tokyo, Japan 2017-03 - 2021-09 Developed professional relationships with customers to increase loyalty, retention and rapport. Maintained customer satisfaction with forwardthinking strategies focused on addressing customer needs and resolving concerns. Offered each customer top-notch, personal service to boost sales and customer satisfaction. Provided customer feedback to management and identified areas of improvement for product and services. APPS, SOFTWARE, AND TOOLS Canva Social Media Accounts Google Products MS Office Shopee Seller Center Lazada Seller Center Capcut Trello ADDITIONAL SKILLS Photo and Video Creation Social Media Management Sales and Marketing Content Writing Dropshipping Data Entry Product Listing Admin Tasks Product Research Facebook Ads Affiliate Marketing Lazada/Shopee Shop Maintenance and Management CERTIFICATIONS/LICENSE General Virtual Assistance Course Local and International E-commerce Mastery Course Licensed Teacher WORK HISTORY ESL Teacher The Choice for your English Academy Baguio City, Philippines 2016-01 - 2016-11 Gave one-on-one attention to each student while maintaining overall focus on entire group. Educated students in basics of English grammar and conversational speaking. Increased ESL student's reading levels by integrating online word games and altering lesson plans for students needing extra guidance. Develop activities and integrated technology to diversify instruction. ESL Teacher CNS international Language School Inc. Baguio City, Philippines 2013-12 - 2015-02 Facilitated small group and individual instruction to maximize student learning. Set assessments to measure student progress and identify growth opportunities. Promote critical thinking to build subject engagement and interaction. Supported students holistically to achieve academic success. ESL Head Teacher Brent Language Academy Baguio City, Philippines 2008-05 - 2008-09 Utilized a guided curriculum with activities for young and adult learners, that helped them use and practice English. Demonstrated strong organizational and time management skills while managing multiple projects. Participated in team projects, demonstrating an ability to work collaboratively and effectively. Developed strong organizational and communication skills through coursework and volunteer activities.