RAQUEL TROGGIAN
IT & AI | LOGISTICS | LINGUISTICS
EXPERIENCE
DHL
Clerk Transport Office
CONTACTS
Dublin, Ireland
01/2024 - 01/2025
• Logistics and Planning: coordinating deliveries, managing transport records, and ensuring
-
efficient movement of goods
- https://www.linkedin.com/in/raqueltroggian
Italy
• Data Management: entering and updating information related to shipments and transport
operations
• Compliance & Budget Management: ensuring adherence to transport regulations and industry
standards
• Budget management and cost control within the transport operation
SUMMARY
• Customer Service: dealing with customer inquiries related to deliveries and transport
From optimizing transportation logistics to
arrangements
refining Al-driven search results, I've built a
TELUS International Al Data Solutions
career focused on improving efficiency, data
AI Results Evaluator / Search engine analyst
Remote
02/2020 - 07/2023
management, and customer satisfaction. As a
• Analyzing search engine results to ensure accuracy, relevance, and alignment with user intent
Clerk Transport Officer at DHL, I managed
• Providing detailed feedback on AI and machine learning models based on search result quality
transport records, coordinate deliveries, and
ensure compliance. Previously, I worked as an Al
Results Evaluator at TELUS for over three years,
increasing the accuracy of search engines and
improving Al models. Now I'm ready to bring my
problem-solving skills and cross-industry
experience to a new and exciting opportunity in a
dynamic, growth-oriented environment.
and performance
• Conducting regular audits of search engine results and recommend improvements based on
specific search criteria and quality standards
• Identifying and report issues related to search ranking, indexing, and the interpretation of
search queries by AI systems
• Providing actionable insights and optimization suggestions to improve search engine
performance and AI-driven results
• Ensuring search results meet user needs and expectations, enhancing overall search engine
user experience
LANGUAGES
PIBID/CAPED - MEC
Native
PORTUGUESE
ENGLISH
Proficient
FRENCH
Beginner
SKILLS
Analytical thinking Attention to Detail
Communication Content Quality Assessment
Researcher
Porto Alegre, RS, Brazil
01/2016 - 06/2018
• Collaborative Teaching: working collaboratively with experienced educators to design,
implement, and assess innovative teaching strategies aimed at improving student engagement
and academic performance
• Research and Evaluation: participating in educational research initiatives focused on assessing
the impacts of teaching methodologies on student learning outcomes. This involved data
collection, analysis, and the presentation of findings to inform future instructional strategies
• Community Engagement: actively engaging with local communities to promote educational
initiatives
• Professional Development: attending workshops and training sessions aimed at enhancing
Customer Service
teaching skills and educational knowledge, while also sharing insights and best practices with
Data Analytics and Interpretation
colleagues
Decision-Making Fast-Paced
High Level of Accuracy Information Literacy
Mastering Search Algorithms Multitasking
Natural Language Processing (NLP)
Organization Skills People Management
Planning Priority Management
Problem Solving Reading Research Skills
SEO Best Practices Time Management
Transport Operations Writing
EDUCATION
Federal University of Rio Grande do Sul
Bachelor's degree in Portuguese Language and Literature
• Linguistics, Languages, Literature, Teaching
Porto Alegre, Brazil
01/2016 - 12/2021
