I have been with the BPO industry for 12 years now, handling different kinds of accounts both for customer service as well as technical support. The accounts that I've handled are financial, retail, telco, travel, healthcare, and Utilities. With some of those, I was able to do some admin tasks as well. I am just new in freelancing, but I am a fast learner, and I know that in time I'll be able to develop more skills.