Raphaela Myrhiam Faye Motil

Hi there! I’m Raphaela Myrhiam Faye Motil — a dedicated and motivated professional with over three years of experience in customer service, medical support, and administrative work. I’ve built my career around helping people, solving problems, and making sure every client or patient receives the support they need with empathy and efficiency.

My background in both the healthcare and call center industries has shaped me into someone who thrives under pressure while keeping a positive and professional attitude. I’ve handled everything from verifying insurance and processing prior authorizations to assisting patients, managing calls, and scheduling appointments. In my most recent role as a Prior Authorization Intake Specialist at Carelon Global Solutions, I worked closely with healthcare providers, reviewed medical documents, verified eligibility, and ensured all requests were completed accurately and on time—all while complying with HIPAA standards.

Before that, I worked with iQor Philippines as a Technical Support Representative. I managed a high volume of calls, emails, and chats daily, helping customers resolve technical issues and ensuring a smooth experience. I also had the opportunity to assist and coach new team members, which helped me develop strong leadership and communication skills.

Earlier in my career, I worked at Hinduja Global Solutions, supporting clients in understanding their healthcare benefits and claims. I also gained hands-on experience in pharmacy operations during my time at Generika Drugstore, where I learned how important accuracy, organization, and customer care are in any healthcare-related setting.

What I enjoy most about my work is being able to make things easier for others—whether it’s a patient, a customer, or a teammate. I take pride in being reliable, detail-oriented, and adaptable. I can handle multiple tasks efficiently, communicate clearly, and maintain professionalism even in fast-paced or challenging situations.

As a Virtual Assistant or Medical Virtual Receptionist, I’m excited to bring my skills in communication, organization, and patient coordination to help your business run smoothly. Whether it’s managing calls, scheduling, handling patient inquiries, or keeping your operations organized, I’m confident I can be a valuable part of your team.

If you’re looking for someone who’s proactive, compassionate, and committed to delivering excellent service, I’d love to work with you and help your team succeed!