Raphael Vincent Tolentino

RAPHAEL VINCENT TOLENTINO Block 2 Lot 4, HRC St. Steelhomes Subdivision Brgy. San Luis, Antipolo City -- Objective:To utilize my work experience and dedication towards work in a prestigious company that will exploit my capabilities, develop my potentials and enhance my skill, knowledge and principles. Career Summary:Approximately 7 years of working experience in different fields of customer service specifically in a call center environment; utilized my skills to provide satisfactory service to the customers; well-trained with good communication skill and technical skills to perform to the utmost level of work. WORK RELATED EXPERIENCE Technical Support Representative, Concentrix Daksh Services Philippines, 4th Floor Techno Plaza Building 2, Orchard Road, Eastwood City Cyberpark, Bagumbayan Quezon City, May 20, 2016 – November 4, 2016 A specialist that deals mainly with Samsung TV and other supported peripherals and connectivity to make the television and its functions working as requested. Provides specific and general information relative to the supported product. Create tickets for dispatch related issues. Service Desk/System Executive, Cognizant Technology Solutions Philippines, 5th and 6th Floor 8/10 Upper McKinley Building, Upper McKinley Rd, Taguig, 1634 Metro Manila, April 6, 2015 –April 5, 2016 Part of the Account Provisioning Team which handles creation, modification, and termination request. Conduct meetings with the Business Presidents/ Managers together with Local Technicians to address similar request mentioned. Created the Quality Checklist for Account Provisioning to gauge our productivity and promote accuracy in every request. Member of Service Desk Team that deals with basic to advance troubleshooting. Technical Support Representative, Dell International Services Philippines, 2nd floor, 1800 Eastwood Avenue, Eastwood City Cyberpark, 188 E. Rodriguez Jr. Avenue, Bagumbayan Quezon City, December 12,2011 – October 30, 2014 A hardware and software specialist dealing with computer issues covering a wide range of technical troubleshooting. A Pod Lead that handles a small group of people providing numbers, feedbacks and other related work similar to a supervisor. A Quality POC and Customer Centricity Ambassador that aims for a perfect customer-representative relationship experience. Technical Support Representative, Teleperformance Philippines, 14th floor, Octagon Building, San Miguel Ave. Ortigas Center, Pasig City, April 06, 2010 – June 2011 An internet service specialist for Verizon High Speed Internet dealing with connection issues and computer settings to solve problems that is related to internet connectivity. Deals with a wide range of modems and third party routers, basic network and small business network. Customer Service Representative, Sutherland Global Services, The Plaza Building, Jose Abad Santos Avenue, Bertaphil II, Clarkfield Pampanga, September 2008 – December 2009 A billing and technical representative for HughesNet Broadband dealing with financial and basic technical issues about their service; been with Avis and Budget Group as a reservation/inquiry desk for car rentals worldwide; also an Amazon.com service representative that deals with services, products, promotions that are being offered by the company. RELATED TRAINING/SEMINAR ATTENDED: Samsung Technical Support Training for Television - Concentrix Daksh Services Philippines, 4th Floor Techno Plaza Building 2, Orchard Road, Eastwood City Cyberpark, Bagumbayan Quezon City Information Technology Infrastructure Library V3 (Cognizant Internal) - Cognizant Technology Solutions Philippines, 5th and 6th Floor 8/10 Upper McKinley Building, Upper McKinley Rd, Taguig, Metro Manila, Philippines Leadership Training (Leading Team in an Individual Contributor Role) – Dell International Services Philippines, 1800 Eastwood Avenue, Eastwood City Cyberpark, 188 E. Rodriguez Jr. Avenue, Bagumbayan Quezon City, Philippines Feedback and Coaching – Dell International Services Philippines, 1800 Eastwood Avenue, Eastwood City Cyberpark, 188 E. Rodriguez Jr. Avenue, Bagumbayan Quezon City, Philippines Presentation Skills – Dell International Services Philippines, 1800 Eastwood Avenue, Eastwood City Cyberpark, 188 E. Rodriguez Jr. Avenue, Bagumbayan Quezon City, Philippines Dell Certified System Expert (Desktop and Portables ID Number:- and- respectively) – Dell International Services Philippines, 1800 Eastwood Avenue, Eastwood City Cyberpark, 188 E. Rodriguez Jr. Avenue, Bagumbayan Quezon City, Philippines Verizon Broadband High Speed Internet Training– 14th Flr., Octagon Building, San Miguel Avenue, Ortigas Center, Pasig City Dell Printers Training -14th Flr., Octagon Building, San Miguel Avenue, Ortigas Center, Pasig City Hughnet Broadband Unbound Basic Accounting and Technical Assistance Training – Berthaphil II Compound, Jose Abad Santos Avenue, Clark Freeport Zone, Clark Field, Pampanga Philippines Avis & Budget Group Sales and Product Knowledge Training – Berthaphil II Compound, Jose Abad Santos Avenue, Clark Freeport Zone, Clark Field, Pampanga Philippines Amazon.com System and Product Assistance Training – Berthaphil II Compound, Jose Abad Santos Avenue, Clark Freeport Zone, Clark Field, Pampanga Philippines Sutherland (TESDA Program) Customer Service and Communication Training for Call Center Representatives – Berthaphil II Compound, Jose Abad Santos Avenue, Clark Freeport Zone, Clark Field, Pampanga Philippines EDUCATIONAL ATTAINMENT: 1st Year – Bachelor of Science in Architecture University of Northern Philippines, Tamag, Vigan City - 1st Year – Bachelor of Science in Nursing University of Northern Philippines, Tamag, Vigan City - Secondary (Validating Test Graduate) Don Antonio de Zuzuarregui Sr. Memorial Academy Antipolo City/ Department Of Education Validating Test Passer - Primary Bagong Nayon II Elementary School Antipolo City - CHARACTER REFERENCE Christian Gorospe Manager, Jollibee Food Corporation, Vigan City - Leahlou Jatap Manager(former), Dell International Philippines/ Proprietress, Jatap Signatures: Wedding and Event Concierge - Jenny Lynn Rojas Quality and Standard Analyst, Dell International Philippines - I hereby certify that the above statements declared are true and correct through the best of my knowledge. Raphael Vincent Tolentino