Raphael Rayos Del Sol

RAPHAEL A. RAYOS DEL SOL - |-#20 Cadena de Amor St., Brngy. Sta. Ana, Taytay, Rizal, 1920 PROFESSIONAL EXPERIENCE Zupervisor for Operations KidZania Manila, Taguig, Bonifacio Global City November 2015- August 2020 - Executes daily responsibilities to run establishments in the play city. This includes performing opening procedures, updating establishment checklists, implementing role-playing scripts, and ensuring proper closing procedures - Handles customer complaints, and interacts with both kid and adult customers; providing quality service and anticipating customer needs - Handles park currency. Managing salary and earnings of establishment and making daily reports - Takes on the role of Officer-in-Charge. Main responsibility includes managing schedules, assigning roles, and troubleshooting problems faced in the absence of the Team Leader - Manages daily inventory and delivers weekly reports Received commendation from a guest for being an exceptional Zupervisor and has handled over 25 activities and 20 establishments in the play city. Contributed in achieving the District of the Month (Team of the Month) Award by ensuring that Key Performance Indicators (KPI) are reached in terms of visitor occupancy rates. Received basic training on Technical Production such as recording, lights, and sounds. Member of the Emergency Response Team. Technical Support Teletech, Cainta, Rizal February 2013 - April 2013 - Provides the highest quality of customer service by addressing customer concerns, troubleshooting, and following up with service orders - Makes daily status reports for submission Part-Time Office Clerk Moriah Lending Company, Cubao, Quezon City September 2012 - January 2013 -M ​ ain responsibility is to give assistance to the senior office clerks. This includes filing records, sorting documents, contacting clients and addressing guests' inquiries - Has also managed company cash flow-- from collecting charges from clients to turning over money to the finance department Volunteer Medical Mission, The Messiah Community Church, Taytay, Rizal April 2014 - Prescribing basic medicines for common illnesses to the local citizens of Tacloban who were affected by the Typhoon Yolanda - Conducted literacy lessons for the affected children and provided basic necessities (such as hygiene kits, food items, etc.) for the local families ​September 2015 - ​Helped in medical mission in Wawa, Batangas - Conducted literacy lessons to the Badjao Community and provided basic necessities (such as hygiene kits, food items, etc.) EDUCATIONAL BACKGROUND FEU-NRMF Medicine Proper June 2010 - March 2012 FAR EASTERN UNIVERSITY Bachelor of Science in Biology ​June 2006 - March 2010 IMMACULATE HEART OF MARY ACADEMY - Second Honorable Mention (Silver Medalist) -Vice President, Student Government - Batallion Commander, CAT June 2002 - March 2006 SKILLS - Highly adaptable and eager to learn - Demonstrates strong leadership qualities - Exceptionally organized - Has good interpersonal skills - Has desirable intrapersonal skills-- takes criticism responsibly and highly objective - Skilled in using MS Office Programs - Has received training in emergency response, fire prevention, medical mission, and volunteer work - Languages include Filipino (Native), English (Fluent), and Cebuano (Fluent) SEMINARS AND TRAININGS: ● Play and Learn 101 ● Service Quality Centre ● Red Cross: Occupational First Aid Training and Basic Life Support (with CPR and AED) ● Fire Safety Awareness Seminar ● Bureau of Fire Protection: Fire Suppression Training