Raphael Joseph Delos Reyes

I would be a great advantage to your Team because of the following:

Analytical Skills - I am well versed with Data Management and Analysis. I can use Excel very well and other CRM’s like Hubspot and Salesforce.

Business Presentations and Proposals Experience - I have a wide experience in talking to different clients which is an advantage in closing deals, offers and contracts.

Passionate - I work above and beyond to ensure that I am delivering my clients expectations.

About me: I have worked in BPO industry for 10 years supporting different Roles.

Sales Director

• Responsible for Client’s target (KPI) Service Level and Business Strategies. Ensuring that the LOB is working well in all the departments from recruitment to operations.

Business Development Officer

• Responsible for proposals to clients for business acquisition and maintenance. Developing marketing plans, Sales strategies and learning plan

Team Lead

• Responsible for a set of Team in maintaining personal stats and growth. Ensuring that all agents are well compensated by managing their payroll and Guide them to deliver better results

Quality Analyst

• Responsible for ensuring the standard and quality of service being provided by the company to the clients. Auditing, listening to recordings, and collaborating with other Quality Analyst. Giving direct message and/or coach agents to address the opportunity

Sales and Customer Service Specialist

• Responsible in handling sales through chats, email, calls for B2B and B2C Projects like Telco, Medical Supplies, Insurances and SEO. Taking inbound calls, chats and email in supporting and assisting clients like Tech, Billing Concern, order inquiries, refunds and bank transactions.

"A team's Success is a collaborative effort that requires cooperation, passion and hardwork"