Rap Kenneth Polenio

Rap Kenneth P. Polenio Address: Brgy, Can-Untog Ormoc City Leyte 6541 Philippines Contact Number: - Email Address:-Website: http://everythingisartist.weebly.com OBJECTIVE:  To find a challenging position to meet my competencies, capabilities, skills, education and experience. WORK EXPERIENCE HELP DESK AND TECHNICAL SUPPORT SPECIALIST, MULTIMEDIA ARTIST, VIRTUAL ASSISTANT AND ADMIN ACCOUNTING. Company : HeftyVUS formerly YesVirtual Philippines/Real Estate Address : Brgy. Toog, Ormoc City Position : IT Admin/VA/Accounting Admin/Visual Designer/Network Specialist Inclusive Date : July 16, 2018 – June 7, 2021  Manage the configuration and performance management of all PC systems and telecommunications.  Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues  Diagnose and troubleshoot technical issues, including account setup and network configuration  Research and identify solutions to software and hardware issues  Ask customers targeted questions to quickly understand the root of the problem  Track computer system issues through to resolution, within agreed time limits  Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue  TCP/IP, LAN/WAN troubleshooting  Network troubleshooting  IP Phone Configuration and Troubleshooting  FusionPBX Set up Phone System for a client  Answering emails and responding to routine phone calls.  Manage contact lists and customer spreadsheets  Handle correspondence and transcribe documents  Translate and prepare bilingual materials  Process customer inquiries via phone, chat, or email  Visual Designer Create Presentation and Logo for the company  CCTV Installation and IP Port forwarding  Provide multimedia design support to the client's requirement  Take brief from clients to prepare the design Graphic Designer/WordPress Editor Company : E-Sport League Casino Address : Sweden Position : WordPress Editor Inclusive Date : April 26, 2018 – September 26, 2018  WordPress, DIVI Builder, Elementor, Upload Content, Multimedia Video and Graphic, Upload to WordPress - adding titles, meta data, etc, Customer Relationship Management, Multimedia editing pictures, video, logo, banners  My recent work before E-sport League Casino (https://topuscasino.com/) (https://casinowebsites.in/) (https://oddscricket.in/) TECHNICAL SUPPORT Company Address Position Inclusive Date        : First Multi-Tech Industrial and Development Corporation (Local Hire) : Tacloban City : Technical Support/IT Staff : Nov 20, 2015 to May 22, 2016 Manage the configuration and performance management of all PC systems and telecommunications. TCP/IP, LAN/WAN troubleshooting Network troubleshooting Managing Installation and printing issues Responding to emails and phone calls Recommend hardware and software solutions and upgrades using established procurement processes. Establish, review, approve and process quotes, requisitions and purchase order for capital equipment. HELP DESK AND TECHNICAL SUPPORT SPECIALIST AND GRAPHIC DESIGNER Company Address Position Inclusive Date         : Mac Builders : Brgy. Linao Ormoc City, Leyte : IT Staff/Computer Technical Support/Graphic Designer : May 13, 2014 to December 20, 2015 Provide network administration to include LAN troubleshooting and resolution. Manage the configuration and performance management of all PC systems and telecommunications. Maintains passwords, data integrity and file system security for the desktop environment. Install, configure and maintain back-end and front-end systems. Recommend hardware and software solutions and upgrades using established procurement processes. Establish, review, approve and process quotes, requisitions and purchase order for capital equipment. Provide training to employees to handle various application software's efficiently Making company logos, Banners, photo enhancing and editing HELP DESK TECHNICAL SUPPORT SPECIALIST AND QC/QA ASSISTANT Company : (BOYI) Construction Philippines Inc. Project Title : Toledo Power Company (STEAM HYDRO SYSTEM) Address : Toledo City, Cebu Position : IT Support Staff/Technical Support Inclusive Date : October 15, 2013 – April 5, 2014          TCP/IP, LAN/WAN troubleshooting Network troubleshooting Managing Installation and printing issues Responding to emails and phone calls Read Iso drawings Discuss inspection results with those responsible for products and recommend necessary corrective actions. Discard or reject products, materials, and equipment not meeting specifications. Inspect, test, and sample materials or assembled parts or products for defects and deviations from specifications. Observe and monitor production operations and equipment to ensure conformance to specifications and make or order necessary process or assembly adjustments. EDUCATION: School Course Education Level Year Graduated Location Thesis Book Contribution : System Technology Institute (STI) : Bachelor of Science Information Technology : College Graduate : 2013 : Ormoc City, Leyte : Computer Aided Instructional (CAI) : Lead Programmer, System Designer, System Analyst PRIMARY SKILLS:          Windows Server Technical Support LAN/WAN Group Policy Management Networking Animation Video Editing/Motion Graphic Computer Troubleshooting Graphic Design TECHNICAL SKILLS:  Desktop Computer and Laptop Computers Assembling maintenance troubleshooting  Installation Software and Hardware  Software and Hardware Troubleshooting  Networking and Intercommunication Telephone  Web Designing  CorelDraw  Adobe Photoshop  Adobe After Effects  Macromedia Flash  Visual Basic  Windows Server  Windows Group Policy  Communications and Media Design SEMINAR and WORKSHOPS:  June 8-9, 2011 Computer Formatting and Installation Software STI College Ormoc Lobby  August 15-17, 2012 Computer Networking STI College Ormoc Lobby  October 24-25, 2012 Animation Tutorial and Graphics Design STI College Ormoc Lobby  September 24-25, 2014 REFERENCE(S): Name : Rapunzel Polenio Position : Safety Officer Company : (BOYI) Construction Philippines Inc. Address : Toledo City, Cebu Tel# :- Name Position Company Address Tel# : Resmar Frasco : ICT Supervisor : Mac Builders : Brgy. LinaoOrmoc City, Leyte :- Name : Retchelio Polenio Position : Team Leader Technician Company : Powercity Address : 255 V. Rama Avenue, Cebu City, Cebu Tel# :- Name Position Company Address Tel# : : : : : Adrian Estremos IT Team Lead E-Sport League Casino Sweden- Name Position Company Address Tel# : : : : : Call Center Agent Team Lead HeftyVUS formerly YesVirtual Ph Brgy. ToogOrmoc City, Leyte- Ryan Ymas