RAOUL STA.CRUZ JORDAN
Sityo Canumay
Labogon, Mandaue City, Cebu 6014
Philippines
Mobile: (--/-
PERSONAL INFORMATION
Age
: 29
Gender
: Male
Date of Birth : January 26, 1989
Place of Birth : Mandaue City
Civil Status
: Married
Nationality
: Filipino
Religion
: Roman Catholic
Languages
: English, Filipino,
EDUCATIONAL BACKGROUND
Vocational
October 2012
Brilliant Metal Craft
C. Borces St. Mabolo Cebu City
College
March 2011 Under Graduate
BSECE
University of Cebu
Banilad Campus
High School
April 2008
Labogon National High School
Labogon Mandaue City 6014
Elementary
March 2004
Basak Elementary School
Basak Mandaue City 6014
WORK EXPERIENCE
May 2016 – Current
Technical Support Representative (software specialist)
Lexmark Research and Development
Samar Loop corner Panay Road Cebu Business Park Cebu City
6000
Duties and Responsibilities
•
Provide support to customer/users where the product and environment
maybe technical or sophisticated in nature.
•
Diagnosis on IP services, personal computers, wireless routers and wireless
modems on customer’s software and hardware may be required.
•
Set-up, install and diagnose all printer driver and communication issues.
•
Work effectively with team members to provide exceptional support for
customers as well as internal clients.
•
Research on technical solutions using all available resources.
•
Interact with internal teams/offices in other countries to handle a variety of
functions.
August 2014 – February 2016
Technical Support Representative
Teleperformance
Inez Villa, Cebu City, 6000 Cebu
Duties and Responsibilities
Working with customers/employees to identify
computer problems and advising on the solution
• Logging and keeping records of
customer/employee queries
• Analysing call logs so you can spot common trends
and underlying problems
• Updating self-help documents so
customers/employees can try to fixproblems
themselves
• Working with field engineers to visit
customers/employees if the problem is more serious
• Testing and fixing faulty equipment
March 30 2013 – July 30 2014
Market Researcher
Survey Sampling International
3F PIPC building 7, MEZ II
Basak, Lapu-Lapu City
Duties and Responsibilities
-Collect and analyze data and information that is
valuable to their clients who are made up of
organizations, businesses and government
departments
- Conduct Political poll Surveys over VOIP
Customer Satisfaction Surveys over VOIP
- Conduct
May 2012 – April 2013
Waiter/Bartender
Royal Concourse Bar and Restaurant
Gorordo Avenue
Cebu City 6000
Duties and Responsibilities
-Greeting Customers as they arrive and showing
them their tables
-Giving out Menus and taking orders for food and
Drinks
-Serving food and drinks
-dealing with bill payments
-Making sure tables are clean and tidy
March 5 – September 2012
Welder
Makati Development Corporation
Sedona Parc Project
Ayala Leyte Loop Cebu City
Duties and Responsibilities
- Preheats and cleans metals; lays out, cuts, and fits
materials for welding; selects proper welding heat
and proper type and size of electrodes for correct
penetration and strength of welded metals.
- Perform welding from various departments with
help of welding torches and arcs.
SPECIAL SKILLS AND TALENTS
•
Computer Literate
•
Computer Troubleshooter
•
Very Approachable
•
Excellent speaker
•
Customer Oriented
CHARACTER REFERENCES
Carla Jean A. Villaruel
Training Center Manager
Brillian Metal Craft
C. Borces St.,Mabolo, Cebu City- or-
Godffrey Barliso
Project Manager
SSI phils. PIPC bldg
Clark Bocar
Software Specialist (level 2)
Lexmark Research and Development-
Rhonnel Murcia
Supervisor (first line)
Lexmark Research and Development-
