Rao Susheel Vamshi Pulluri

Rao Susheel Vamshi Pulluri Address: Hyderabad, India Phone: - E-mail:-I have been working as a virtual personal assistant for the past few years and am a hardworking professional with proven knowledge of back-office operations, administrative support, and customer service. Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. I'm hoping to leverage my abilities to fill the vacancy at your company successfully. I can be relied upon to help your company achieve its goals. Dedicated worker with excellent time management and computer skills. Gained a lot of experience in different fields, working with executives of various professions from different parts of the world, which has helped me a lot in understanding and learning the importance of work commitment, meeting deadlines, loyalty, trust, and understanding the customer requirement and to keep up to the expectations. I am committed, pay attention to details, am a quick learner, a self-starter, a team player, and always open to learning new things. I believe I can be a good asset to your organization. Skills:  Good communication, writing, analytical and quantitative abilities.  Highly motivated, goal-oriented and Capable of handling stress efficiently.  Team player, Patience, Empathetic and Ability to adapt to situations.  Detail Oriented, Hardworking, Committed, Loyal and Pleasing  Good at Customer relations and Client relations  Internet Research/Data Mining  Social Media Posts and LinkedIn Research  MS Office Tasks like PowerPoint Presentations  Updating, Document Editing/Proof Reading  Managing online postings and WordPress Content Posting  Voice, Email and Chat Support  Familiar with Hootsuite, Mail Chimp, Marketo, Survey Gizmo  Familiar with project management tools like Slack, Basecamp, Trello  Familiar with CRM Salesforce, Hatchbuck Educational Qualifications: Bachelor’s Degree in Commerce from Badrukha College of Commerce, Osmania University, Hyderabad. Work Experience: 2019 June–Present Freelance Virtual Assistant Remote Working as freelancer on project basis. 2010 May–2019 Feb Clear Water Compliance LLC Remote Job Profile: Virtual Executive Assistant Clearwater Compliance is a company providing subscription based services to healthcare industry to be HIPAA compliant. Below are the tasks that I used to handle on regular basis but not limited to, there are other ad hoc tasks that I did as per requirements.                    Researched email address and contact information of prospective customers. Helped with business correspondence, transcription and data entry Updated and scheduled social media and blog posts. Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information. Managed CRM input, exports and clean up. Updated with new contacts and changes to existing contacts in CRM to maintain customer records and to open new customer accounts. Created power point presentations, spreadsheets and word documents as per requirements. Uploaded files for team use on Google Suite and SharePoint. Conferred with customers by telephone, chat or email to provide information. Monitored emails, organized inbox, and prioritized messages for supervisor. Responded to customer requests for products, services and company information. Followed-through on all critical inter-departmental escalations to increase customer retention rates. Reached out to customers after completed sales to suggest additional service or product purchases. Followed up with customers about resolved issues to maintain high standards of customer service. Developed and updated databases to handle customer data. Exhibited high energy and professionalism when dealing with clients and staff. Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly. Responded proactively and positively to rapid change. Communicated professionally with colleagues, freelancers and clients. 2007 Sep – 2010 Mar Ask Sunday LLC Hyderabad Job Profile: Virtual Personal Assistant Ask Sunday is Virtual Assistance company providing subscription based services to clients. The jobs involved interacting with clients and residing in the US, UK, Canada, and Australia and helping them out with their personal/professional day to day tasks. The clients range from sales executives, real estate agents, university professors, lawyers, businessmen to CEO’s of companies. Some of the tasks that I handle are below but are not limited to.                   Maintained client’s ecommerce sites by updating product listings. Ordered gifts for clients for holidays and in recognition of special accomplishments. Researched topics and events to support clients work agenda and projects. Kept clients extensive contact list updated with new contacts and changes to existing contacts. Conferred with clients’ customers by telephone, chat or email to provide information. Monitored emails, organized inbox, and prioritized messages for client. Executed travel arrangements by researching and booking flights and accommodations. Researched and maintained client’s social media accounts. Updated account information to maintain client’s customer records ecommerce sites. Answered product and service questions, suggesting other offerings to attract potential customers for client. Responded to client’s customer requests for products, services and company information. Recorded account information to open new customer accounts for client. Delivered prompt service to prioritize client’s customer needs. Reached out to customers after completed sales to suggest additional service or product purchases. Followed up with customers about resolved issues to maintain high standards of customer service. Developed and updated databases to handle customer data of clients. Exhibited high energy and professionalism when dealing with clients and staff. Promoted superior experience by addressing client’s concerns, demonstrating empathy and resolving problems swiftly. 2005 Aug – 2007 April Established my own fast-food and restaurant under the name Ashwini Susheel's Rasoi in Karimnagar (India) which was successful but has to sell it since the family has decided to shift to Hyderabad (India). 2002Mar – 2005June Rosstown Hotel Melbourne Rosstown Hotel is a popular restaurant in Melbourne suburbs specializing in continental, Italian and Chinese cuisine Job Profile: Floor Manager  Looking after the day to day activities of the restaurant  Maintaining strong relations between the floor and kitchen staff  Rostering and motivating staff  Organizing parties and functions  Improving customer relations  Handling inbound phone calls regarding bookings and enquires  Getting Personal feedback from the customers regarding service and food. 2000 Sep – 2002 Feb Café Trevi Melbourne Job Profile: Floor Manager  Looking after the day to day activities of the restaurant  Roistering and motivating floor staff  Organizing parties and functions  Improving customer relations  Handling inbound phone calls regarding bookings and enquires. 1998 April- 2000Aug Commonwealth Bank Melbourne Job Profile: Teller and Customer Service Officer (Part-time)  Serving walk-in customers with their queries  Helping the customers in account openings and managing their accounts  Commonwealth Bank is one of the leading banks in Australia