Ranny Pamplona Quintana

I am you Expert Administrative Assistant. Let me HELP you with my SERVICE!

Hello! 😀 I'm Ranny, but you can call me Ren 😀

I used to be a Global Private Banking Officer in one of the leading international banks in the world, HSBC. I handled the account high-net-worth clients and Nostro accounts of HSBC Hong Kong - Singapore for two years. I am very keen on details & orders 🔍, meticulous as I concentrate on minor things 🧐, use my analytical & creative thinking in all of my projects to complete everything on or before the deadline.

👨‍💻 Responsibilities

Book Keeping | Reconciliation | Settlements | Cash Management | Payments

Other tasks;

🔑 Performed financial duties for various clients. Continuously identify opportunities for improvement that increase productivity and efficiency.

🔑 Prepared client financial statements for internal and external purposes using QuickBooks.

🧮 Tools 🧮 | Avaloq | Jira | QuickBooks | MS Office | PBS | eFOS | eWIS

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Also, I am a REAL ESTATE TRANSACTION COORDINATOR for a year in both commercial and residential real estate. I trained to do COLD CALLING as part of the daily task. My unique problem-solving, strong time management orientation, and organizational abilities ensure that deadlines are always meet and satisfied clients advertise our services.

🧮 Tools 🧮 MLS | Xencall | Calltools| Mojo | Google Voice | Zillow | KW command | KV Core | Mail Chimp | Email Octopus | Mailer Lite I Vulcan 7 | Canva | Adobe Photoshop | WordPress | RedX | Etc

Other tasks:

🔑 Create a timeline of important dates for the real estate agent to follow, such as deadlines for loan and inspection contingency removal.

🔑 A few days before a deadline, call or e-mail a reminder to the real estate agent to ensure compliance with the timelines outlined in the real estate purchase agreement.

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Lastly, I am a CUSTOMER SERVICE expert, and I'd worked with different companies across the country and represented their accounts and products for almost five years. My expertise is giving excellent service in all aspects such as customer satisfaction, complaints, disputes, and complex case to resolve. I Handled and responded to over 150 customer inquiries in all forms (EMAIL, VIOCE, and CHAT) daily.

🧮 Tools 🧮 RingCentral | BMM | LivePerson | Jabber | Outlook | SameTime | etc

Other tasks:

🔑 Serviced long-standing customers as well as prospective customers over the phone.

🔑 Provided first call resolution for 70+ retail and commercial banking inquiries daily and questions concerning online banking and security procedures.

I know that I will be a great addition and help to your company and your business.

I will not just be your VA but also a committed partner of your business.

Covered System Requirements:

🔑 12 GB RAM Storage

🔑 Laptop

🔑 45 MBPS internet Connection

🔑 Jabra Noise Cancellation Headset

I'm excited to work with you!

Let us thrive together! Let me help you!

Best regards,

Ranny Quintana