Rannie Ellarina

Rannie Ellarina Profile Experienced Virtual Assistant and Social Media Manager with strong leadership skills. I am able to interact freely with customers and resolve issues quickly. Now, I am seeking for a rewarding position with a company that value its employees and customers. Contact Phone - Work Experience March 2023- July 2023 ROK Financial LinkedIn Account Specialist / Customer Service Representative Email - Lead Generation. - - Has knowledge about LinkedIn Sales Navigator. Address - Send Birthday/Promotion greetings to connections. Blk 3 Lot 8 Ruiz Village Brgy. San Antonio Agdao Davao City Education - Communicates with the owner of the LinkedIn account. - Build Prospecting and Group Lists. - Handles 4 LinkedIn account per day. A.Y. 2012 – 2017 - Performs General VA tasks. BS in Environmental Science - Book appointment using Calendly. University of Mindanao A.Y- - Weekly team meeting with the client. Secondary Level - Replies to customer queries professionally. Assumption College of Davao - Send connection request to build more connections. A.Y. 2002 – 2008 Primary Level Assumption College of Davao - Submits lead form to clients. Expertise Customer Service General Admin Task Leadership Experience Communication Skills Social Media Management Process Flows Leadership Experience Office of the Student Affairs - Campus Ministry Councilor (A.Y-) Environmental Science Department Program Mayor (A.Y-) SOW-GMC Campus Ministry – P.I.O (A.Y-) SOW-GMC Campus Ministry – President (A.Y-) SOW-GMC Campus Ministry – Vice President (A.Y-) January 2023- March 2023 US Medical Labs Data Entry and Payroll Specialist / Customer Service Representative - Acts as the front line of support for the company. - Receives inbound calls - Conducts interview and funnels the applicants effectively. - Educate the caller regarding their pay/income. - Communicate properly with our support. - Analyze data properly to ensure correct information. - Performs General VA tasks. - Replies to our callers properly (through phone or whatsapp) - De-escalate problems effectively. - Replies to customer queries professionally. For continuation, please proceed to the next page Rannie Ellarina Profile Experienced Virtual Assistant and Social Media Manager with strong leadership skills. I am able to interact freely with customers and resolve issues quickly. Now, I am seeking for a rewarding position with a company that value its employees and customers. Contact Work Experience August 2022 - January 2023 Phone - Wealth Accelerators Global Email Social Media Manager - Address - Create product post in 10 Facebook shops. Blk 3 Lot 8 Ruiz Village Brgy. - Replies to customer inquiries. San Antonio Agdao Davao City - Do reels to increase organic traffic. Education - Follows the Team's monthly calendar. A.Y. 2012 – 2017 - Follow the Team's daily SOP. BS in Environmental Science - Do Facebook engagements to increase shop's likes and University of Mindanao followers. A.Y- - Strategically create content base on US seasons and Secondary Level Assumption College of Davao A.Y. 2002 – 2008 Primary Level Assumption College of Davao Expertise Customer Service events (e.g. Halloween, Thanksgiving, Black Friday, Christmas, and many more). - Proficient in using Canva. - Identify trends in customer interactions. - Plans digital campaigns. - Replies to customer queries professionally. General Admin Task Leadership Experience Communication Skills Social Media Management Process Flows Leadership Experience Office of the Student Affairs - Campus Ministry Councilor (A.Y-) Environmental Science Department Program Mayor (A.Y-) SOW-GMC Campus Ministry – P.I.O (A.Y-) SOW-GMC Campus Ministry – President (A.Y-) SOW-GMC Campus Ministry – Vice President (A.Y-) For continuation, please proceed to the next page Rannie Ellarina Profile Experienced Virtual Assistant and Social Media Manager with strong leadership skills. I am able to interact freely with customers and resolve issues quickly. Now, I am seeking for a rewarding position with a company that value its employees and customers. Contact Phone - Email- Address Blk 3 Lot 8 Ruiz Village Brgy. San Antonio Agdao Davao City Education A.Y. 2012 – 2017 BS in Environmental Science University of Mindanao A.Y- Secondary Level Assumption College of Davao A.Y. 2002 – 2008 Primary Level Assumption College of Davao Expertise Customer Service General Admin Task Leadership Experience Communication Skills Social Media Management Process Flows Work Experience November 2021 - March 2022 US Medical Labs Data Entry Specialist and General Virtual Assistant / Assistant Team Leader - Promoted to become Assistant Team Leader to assist other VAs in the shift and help deescalate problems - Performs General VA tasks - Receives inbound and do outbound calls - Solves income disputes - Answers questions/queries in our Whatsapp group - Conduct interview to applicants - Promoted to monitor team break to observe productivity and quality during the shift - Have direct communication to the Client and Operations Manager of the company - Conducts coaching to other VAs when needed - Provide excellent Customer Service Experience to the caller - Educate the caller to help them improve their work - Do Cold calling - Handles customer complaints - Input employee information in our sheet - Do simple medical billings tasks Leadership Experience Office of the Student Affairs - Campus Ministry Councilor (A.Y-) Environmental Science Department Program Mayor (A.Y-) SOW-GMC Campus Ministry – P.I.O (A.Y-) SOW-GMC Campus Ministry – President (A.Y-) SOW-GMC Campus Ministry – Vice President (A.Y-) For continuation, please proceed to the next page Rannie Ellarina Profile Experienced Virtual Assistant and Social Media Manager with strong leadership skills. I am able to interact freely with customers and resolve issues quickly. Now, I am seeking for a rewarding position with a company that value its employees and customers. Contact Phone - Email- Address Blk 3 Lot 8 Ruiz Village Brgy. San Antonio Agdao Davao City Education A.Y. 2012 – 2017 BS in Environmental Science University of Mindanao A.Y- Secondary Level Assumption College of Davao A.Y. 2002 – 2008 Primary Level Assumption College of Davao Work Experience July 2021 - September 2021 (Project base) Part-Time All is Well DATA ENTRY SPECIALIST / CHECKER - Promoted to become a checker to help the team leader in observing correct information in the sheet - Fill in every information that are vacant in the sheet - Perform Quality over Speed in work (ensures every data are correct) - Have very high keen to details skills - Answers queries to other team members - Educate VAs about their lapses and inform them the right way - To delegate workloads to other VAs maximize the time specially when the deadline is near. - Diligently follows the SOP of the company Expertise Customer Service General Admin Task Leadership Experience Communication Skills Data Entry Social Media Management Leadership Experience Office of the Student Affairs - Campus Ministry Councilor (A.Y-) Environmental Science Department Program Mayor (A.Y-) SOW-GMC Campus Ministry – P.I.O (A.Y-) SOW-GMC Campus Ministry – President (A.Y-) SOW-GMC Campus Ministry – Vice President (A.Y-) For continuation, please proceed to the next page Rannie Ellarina Profile Experienced Virtual Assistant and Customer Service Representative with strong leadership skills. I am able to interact freely with customers and resolve issues quickly. Now, I am seeking for a rewarding position with a company that value its employees and customers. Contact Work Experience April 2019 - November 2021 Phone - Balmar Farms Incorporated Email - Updates essential permits necessary for the farm to operate - Address Blk 3 Lot 8 Ruiz Village Brgy. San Antonio Agdao Davao City Education A.Y. 2012 – 2017 BS in Environmental Science University of Mindanao A.Y- Secondary Level Assumption College of Davao A.Y. 2002 – 2008 Primary Level Assumption College of Davao Expertise Customer Service General Admin Task Leadership Experience Communication Skills Data Entry Social Media Management POLLUTION CONTROL OFFICER / PURCHASER / LIAISON legally - Do field work to inspect the farm’s compliance to government policy - Do administrative task - Have a direct communication with the Farm owner and Assistant Manager - Ensures that the company is working under the set guidelines present in each permit - Canvass and purchased request necessary for the farm to operate properly - To call suppliers and agents about the availability of the items requested - Prepare Purchase Order (PO) - Input sales through MYOB - Conducts self-monitoring inspection in the farm - Reports immediately to the Farm manager/owner whenever there were problems that was seen after the inspection - Conducts Water Quality Monitoring - Do Government related transactions (PhilHealth, SSS, PagIbig) Leadership Experience Office of the Student Affairs - Campus Ministry Councilor (A.Y-) Environmental Science Department Program Mayor (A.Y-) SOW-GMC Campus Ministry – P.I.O (A.Y-) SOW-GMC Campus Ministry – President (A.Y-) SOW-GMC Campus Ministry – Vice President (A.Y-) For continuation, please proceed to the next page Rannie Ellarina Profile Experienced Virtual Assistant and Customer Service Representative with strong leadership skills. I am able to interact freely with customers and resolve issues quickly. Now, I am seeking for a rewarding position with a company that value its employees and customers. Contact Phone - Email- Address Blk 3 Lot 8 Ruiz Village Brgy. San Antonio Agdao Davao City Education A.Y. 2012 – 2017 BS in Environmental Science University of Mindanao A.Y- Secondary Level Assumption College of Davao A.Y. 2002 – 2008 Primary Level Assumption College of Davao Expertise Customer Service General Admin Task Leadership Experience Communication Skills Data Entry Social Media Management Work Experience May 2018 - January 2019 VXI Global Holdings B.V. Customer Service Representative - Receives inbound and do outbound calls - Provide excellent Customer Service Experience to the caller - Make call documentation in each call - Listens to the caller and gives empathy to each call - Make some escalation for every concerns that needs to be address right away (e.g. accident report) - Assist callers how to set up their accounts - Do extra mile specially to those callers who are not yet familiar with how the company works and the requirements to start working with the company - Received a kudos from a caller for being patient and helping him setting up his account - Help solve/troubleshoot app issues that was experienced by the callers. - Handles large amounts of incoming phone calls - Assesses and identifies customer’s needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Places the customer at the center of the customer service experience - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Leadership Experience - Keep records of customer interactions, process customer accounts Office of the Student Affairs - Campus - Follow communication procedures, guidelines and policies Ministry Councilor (A.Y-) and file documents - Maintain a positive and friendly tone with customers at all times Environmental Science Department - - Handles customer complaints Program Mayor (A.Y-) - Helps educate the caller to avoid account block SOW-GMC Campus Ministry – P.I.O (A.Y-) - Handle and inform callers about changes in policies or company SOW-GMC Campus Ministry – President (A.Y-) SOW-GMC Campus Ministry – Vice President (A.Y-) updates. - Listens in my call recordings to improve call handling skills - Identify the appropriate response and strategy to solve customer issues as quickly as possible For continuation, please proceed to the next page Character References Contact Phone - Email- Name: Alfonso Gene Om Antipuesto Position: Medical Scribe Company: Specialty eyecare Contact Number: (- Email Address:-Name: Jem Vincent Donayre Position: Social Media Manager Company: Wealth Accelerators Global Contact #: (- Email:- Address Blk 3 Lot 8 Ruiz Village Brgy. San Antonio Agdao Davao City Education A.Y. 2012 – 2017 BS in Environmental Science University of Mindanao A.Y- Secondary Level Assumption College of Davao A.Y. 2002 – 2008 Primary Level Assumption College of Davao Expertise Customer Service General Admin Task Leadership Experience Communication Skills Data Entry Social Media Management Leadership Experience Office of the Student Affairs - Campus Ministry Councilor (A.Y-) Environmental Science Department Program Mayor (A.Y-) SOW-GMC Campus Ministry – P.I.O (A.Y-) SOW-GMC Campus Ministry – President (A.Y-) SOW-GMC Campus Ministry – Vice President (A.Y-) Name: Deither John Ogang Position: Accounts Payable Assistant Manager Company: Adaptive Realty, Inc. Contact Number: (- Email Address:-