Rankin Gem Leyson

Rankin Gem Leyson Muntinlupa, Metro Manila |-| (- | LinkedIn Profile Professional Summary Detail-oriented professional with a proven track record in banking, disability claims, and dental insurance customer service. Adept at optimizing claims processes, resolving disputes, and enhancing customer experience. Recognized for consistently exceeding performance metrics, streamlining workflows, and mentoring team members to drive efficiency and results. Passionate about delivering high-quality service and process improvements. Professional Experience Financial Banker Huntington | Sep 2023 – Present Promoted to dispute specialist for effectively resolving customer issues and improving resolution turnaround time. Disability Case Specialist (LTD) Unum | May 2022 – Jun 2023 | Pasay, Philippines Twice awarded Employee of the Month for consistently surpassing accuracy and efficiency benchmarks in disability claims review. Successfully processed and managed 560-570 annual customer cases, ensuring compliance and reducing claim processing delays. Dental Customer Service Representative Cigna | Jan 2019 – Feb 2022 | Muntinlupa, Philippines Consistently ranked as a top-performing agent, exceeding KPI targets and improving customer satisfaction scores. Trained and mentored new hires, reducing onboarding time and increasing team productivity. Developed and launched an HTML/CSS-based tool that cut service resolution time, boosting efficiency and customer retention. Education FEU Institute of Technology (FEU Tech) B.S. Computer Engineering | Manila, Philippines Gained proficiency in C++, Microsoft Office Suite, database management, and software engineering, applying technical skills to problem-solving and process optimization. Skills Claims processing, dispute resolution, and customer service excellence. Process optimization, workflow automation, Microsoft Office Suite, HTML & CSS development, team training, and problem-solving.