Ranjitha Thulasidas

Ranjitha Thulasidas E-mail :-Mobile: - Career Objective: - To accomplish the vision and mission of the organization and doing my level best to do the right task and take up any challenges I am assigned to. Seeking for an opportunity to give my maximum effort to accomplish the objectives of the organization and be a part of its growth. Professional Summary: INAYA FACILITIES MANAGEMENT. LLC –BELHASA GROUP Designation: Facilities Coordinator / Administrator (September 2016 – Present) Job Profile: • Track and ensure implementation of the Operational Control System, with the support of the FM, Engineers, Lead Technicians, Supervisors & QA Team. • Provide all required reports as needed by the INAYA Operational Control System (OCS) and WASL Management. • Create financial and statistical tools and reports. • Collect payments from tenants for consumables and deposit cash with Finance Dept. • Prepare / Raise Requisitions using CAFM & SAP system as required. • Responsible in making proposals and quotations to be submitted to clients and keep track for every completed or incomplete job and do the follow up on the progress of the job and update in the system (CAFM & SAP ). • Co-ordinate with sub-contractors and tenants. • Record the inventory of materials, consumptions, and follow up to the stores the required materials. • Prepare minutes of meetings with clients and record actions to be taken and function as the focal point for follow up for all actions to be taken. • Circulate daily, weekly and monthly reports to the Operations team and the Client for the open WO’s and follow up for its status. • Follow up on the execution of the actionable jobs through Engineers/supervisors. • Obtain final reports from Engineers/Supervisors upon job completion & submit the completion reports & necessary documents to Accounts Dept. for invoices process. • Co-ordinate with external Consultants to organize and schedule training for Technicians. • Perform administrative, clerical and operations & maintenance office support activities for multiple Managers and Supervisors, ensuring that all general office and Section / Departmental activities are achieved in an effective and efficient manner, following all prescribed policies and procedures. • Supervise the implementation of FM policies, process, system update, standard and procedures. • Implement all Human resource process like Reward management, and Learning Development.  Managing projects and conducting research.  Planning and scheduling meetings and appointments.  Preparing and editing correspondence, reports, and presentations.  Working in a professional environment.  Organizing and maintaining files and records.  Providing quality customer service. INAYA FACILITIES MANAGEMENT. LLC –BELHASA GROUP Designation: Process Trainer (September 2015 – August 2016) Job Profile:                         Monitor and evaluate the performance of the Call Center Agents and provide them with the feedback. Conducting training programs for team members. Monitor and evaluate the performance of the Call Center Agents and provide them with the feedback. Working on interface of EAM, CAFM and SAP application for diversified facilities management project i.e MEP / CIVIL residential & commercial project. Handling premium projects of NAKHEEL i.e. The Gardens, Discovery Gardens, Dragon Mart, IBN Battuta Mall, Al Bardha, Jebel Ali Villas, Dar Wasl and Union Properties. Functional knowledge of Oracle EAM SAP and CAFM. Processing Asset tagging in CAFM. Creating process documents. Trend analysis of the MEP / CIVIL jobs. Implement all Human resource process like Reward management, and Learning Development. Assigning PPM (Plan Preventive Management) work to technical team. Assets Management report and CRM report. Maintaining Customer service report & Monthly report based on SLA breach repeated complaints. Attending the training and meeting with the clients. Conducting training programs for team members. Co-ordinate with external Consultants to organize and schedule training for Technicians Conduct monthly meeting with call center agents, prepare monthly score cards and present it to the management. Prepare minutes of meetings with clients and record actions to be taken and function as the focal point for follow up for all actions to be taken. Circulate daily, weekly and monthly reports to the Operations team and the Client for the open WO’s and follow up for its status. Follow up on the execution of the actionable jobs through Engineers/supervisors. Obtain final reports from Engineers/Supervisors upon job completion & submit the completion reports & necessary documents to Accounts Dept. for invoices process. Co-ordinate with external Consultants to organize and schedule training for Technicians. Follow up on the execution of the actionable jobs through Engineers/supervisors. Perform administrative, clerical and operations & maintenance office support activities, ensuring that all general office and Section / Departmental activities are achieved in an effective and efficient manner, following all prescribed policies and procedures. INAYA FACILITIES MANAGEMENT. LLC –BELHASA GROUP Designation: Senior Customer Service Representative (October 2014 - September 2015) Job Profile:       Respond to customer inquiries and provide accurate response Research required information using available resources Provide customers with product and service information Identify and escalate priority issues Clearing the missed call alerts Work Requests Classify and priorities the work requests (as emergency, urgent and routine) for various end user services received from the EAM administrator to activate the Operations team viz. MEP, Soft Services etc. into taking prompt action              Dispatch all scheduled and emergency Work requests to the Operations team for action Upload the Work orders into CAFM Call customers to schedule appointments for work requests received Co-ordinate with the client and customers for ‘No Access’ issues to enable communication with client to obtain access for resolution. Check the voice mail and call back the customer Complaints Handle and resolve customer complaints on calls Record all customer complaints under CAP and escalate to the relevant department for an effective resolution. Calls customer to gather feedback on closed Work orders. Update all the feedback gathered under FBMS in CAFM – Feedback management system Close the FBMS records System update Update the system with the accurate information –customer appointment date and time to create visibility for the client. (EAM & CAFM) Ensure that appointments schedule is properly updated in both EAM & CAFM Other Task Carry out any other related tasks assigned by the CSD Manager Element 14 India Pvt Ltd Bangalore Designation: Sales Executive            Prepares and then follows up on any sales quotations made for clients, negotiating terms with the client at a cost best suited for them. Attend the customer email on component enquiries, check with the manufacture part number the availability and recommend customer. Understand service matrix and focuses on email enquiry from eternal customers. Order loading in ORBIT AS400 software to check the stock availability and allocate to respective RDC (regional distributor Centre) Prepare the quotations FMS –Feedback Management System – create or added the feedback of the customer related query like shipment delay and other related issue to warehouse, Product Manager and Buyers in sister concerns. SALES FORCE- creating the Opportunities and assigning the task for the sales person and regional CS. Daily usage on sales force. Contact respective Product Manager to recommend alternative & suggest the best to customer project Shipment advice for all USD & GBP orders. Email to respective RDC and get advice to ship the material as per customer consignment details and maintain and report and update to M.D and National sales head end of the day. Proactive and act before it becomes an issue sharing responsibility. Assist on the web order and educate the customer to place the on line orders inform the customer on the promotion /campaign. Help and guide new hires and junior CSRs to perform their role well Kingfisher Airlines Ltd, Bangalore Designation: Guest Support Agent         August 2012 – October 2014 January 2010 – July 2012 Respond to customer enquiries in an inbound/outbound call processes Answering the client queries about the arrival and departure timings of the flights Sells tickets, processes ticket changes, creates and books reservations. Experience on Sabre and Galileo software. Sold product and placed customer orders in sabre system. Provided customers with product and service information. Upsold products and services. Identify and resolved customer issues using the sabre system.   In exceptional cases, helping passengers rebook the itineraries Provide support and assistance over the telephone in a prompt, efficient and professional manner. Skills & Expertise: Team Management, Team Building, CRM Client Relations, Client Co-ordination, Microsoft Office, Microsoft Excel, Project Coordination, Marketing, Target Oriented, Sabre & Galileo Software, Airline Ticketing, Airline Reservations, Time Management, Operations, Salesforce, Inside Sales, CAFM, SAP, EAM. Academic Qualifications: Course Board / University Name of School / College B.com (Commerce) Karnataka Board Bangalore University +2 (Commerce) Karnataka Board Soundaraya College SSLC Karnataka Board Oxford School Achievements:  Best employ award from: INAYA FACILITIES MANAGEMENT. LLC  Best employ award from: ELEMENT 14 Personal Data: Date of Birth Nationality Passport Number Marital Status Present Address Languages Known : : : : : : 09/03/1991 Indian M- Single. Al Karama, Dubai English, Hindi, Kannada, Tamil and Malayalam I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars. Ranjitha Thulasidas