CURRICULUM VITAE
Name
: Ranjit B. Pawar
Date of Birth
: 18th Jan, 1974
Address
: 202, Balaji Ashish
Plot 501, Sector 36
Seawoods, Nerul – W
Navi Mumbai – 400 706
Contact
:-
Email
:-
Key Skills:
1. Microsoft Exchange 2013 / 2010 / 2007 / 2003 Mail Server.
Familiar With:
1. Active Directory.
Professional Qualification:
MCSE – Messaging
Strengths:
1. Customer focused.
2. Fast learner.
3. Strong verbal and written communication.
4. Good understanding of Windows 2003 / 2008 Server, Microsoft
Exchange 2010 / 2007 / 2003 Servers.
5. Strong troubleshooting skills.
Work Experience:
1.
Organiation
Industry
Position
Period
About Wipro
: Wipro BPO Solutions Ltd.
: Technical Support
: Technical Consultant
: Nov’2005 till date.
: Wipro BPO is a Microsoft Partner providing
technical support for Microsoft’s customers
worldwide who use Exchange Server
2013/2010/2007. Users of these products/solutions
call Microsoft for Product Support. These calls are
answered by and assistance provided by Technical
Consultants using the tools available. The job
requires a deep understanding of the Exchange
Mail Server from a troubleshooting perspective.
Responsibilities
: Assist users of Microsoft Exchange Server 2010 /
2007 / 2003 with matters relating to the
following.
i)
ii)
iii)
iv)
2.
Email flow involving Exchange, firewalls, Routers and ISP,
to an extent.
Configuring an Exchange Server 2010 installation in mixed /
native mode and enabling anti-spam functionality in Edge
and Hub Transport Servers.
Migrating / upgrading an Exchange Server 2003 to
Exchange Server 2010 / 2007 from an email flow
perspective.
Create Prototype of client environment to test possible
solution before implementation in production scenario.
Organisation
Industry
Position
: Convergys India Services Pvt. Ltd.
: Call Centre / BPO.
: Technical Support Officer.
Period
Profile
: Dec’2003 till Nov’2005.
: Technical support for Microsoft Exchange 2000 /
2003 Mail Server, Microsoft ISA 2000 Security
Software, Microsoft Windows 2000 /2003
Operating System and Networking.
Responsibilities
:
a)
b)
c)
d)
Answer calls from callers in US.
Assume ownership of customer issue.
Obtain customer’s consent about scope of the case.
Troubleshooting the issue using available tools in a timely manner
while driving towards resolution.
e) Ensure customer delight with the support experience.
f) Assist colleagues in meeting process objectives.
3.
Achievements
: 1. Go getter in June’05.
2. Star of the Month in July’05.
3. Trend Setter in July’05.
4. Top performer in MSEPS in July’05.
5. Outstanding performance in July’05.
Organisation
Industry
Position
Period
Profile
: Unicorp Industries Ltd.
: IT Hardware / Networking.
: Marketing Executive.
: Sept’1995 till Nov’2003.
: Involved the following.
i) Promote hardware solutions including networking, hardware, etc.
to corporates / institutions.
ii) Support channel partners of Unicorp in Maharashtra.
iii) Call on IT Managers in key accounts, persuade them to include
Unicorp in their IT strategies.
iv) Design networking and hardware solutions for customers.
v) Visit channel partners in Pune and upcountry locations.
vi) Visit their customers and assist partners through other means.
vii) Achieve business targets for key accounts and channel partners.
Languages Known:
1. English
2. Hindi
3. Marathi
Education
:
Degree
Year
Board / University
Percentage
B.A.
HSC
SSC
-
IGNOU
CBSE
CBSE
58 %
67 %
72 %