I am Raniza Putong, but you can call me Ran for short. I am a graduate with a bachelor’s degree in Hotel & Restaurant Management. I have been doing customer support for almost 6 years now. I handle inbound and outbound calls, email support, chat support, and respond to text messages. Currently, I am doing admin tasks like appointment setting, calendar management, lead generation, and data entry, but I still do customer or client support.