Ranelo C. Villason
Cinco De Noviembre Brgy 1. Silay City
Negros Occidental, Philippines, 6116
E-mail Address:-Mobile #:-
OBJECTIVE
To be able to work in an established company where I can utilize my knowledge and skills and carry out any tasks and responsibilities of any positions of that may fit to my qualifications.
PERSONAL INFORMATION
Nationality:Filipino
Resident Of: Philippines
Birth date:25th May, 1987
Age:29
Gender:Male
Marital Status:Married
EDUCATIONAL BACKGROUND
Riverside College (BSN) Undergraduate (2yrs)June 2004 to March 2006
Bacolod City, Negros Occidental
University of Negros Occidental -- RecoletosJune 2003 to March 2007
Bacolod City, Negros Occidental
University of Negros Occidental – RecoletosJune 1994 to March 2000
Bacolod City, Negros Occidental
PROFESSIONAL WORK EXPERIENCE
August 2007 – Tech Support Agent
December 2009Teletech Customer Care Inc
and August 2010– Bacolod City – Negros Occidental, Philippines
December 2012
1. Deals with configuration of client’s equipment to connect to the internet via modem.
2. Identify and correct or advise, on operational issues in client computer system.
3. Configure software to connect to Internet application servers.
4. Provide training to clients in the use of system and applications as related to internet.
February 2010 –Customer Service Representative
July 2010Teleperformance
Bacolod City – Negros Occidental, Philippines
1. Assist customers in making payments, do Balance Transfers and provides Billing Information
2. Interests customers to get Card Features such as: I.D. Theft and Card Theft.
February 2013 – Credit Card Officer
December 2013National Bank of Abu Dhabi
Abu Dhabi
1. Dealt with Activation/Deactivation, Replacement Of Credit cards and Ratibi cards in almost 3000 companies in UAE.
2. Encoding of credit card applicants information to be printed on the card and saved in the system which requires accurate and fast typing.
3. Dealt with customer complaints via Email, phone and walk in.
February 2014 – Customer Service and Tech Support Service Representative
April 2016 Convergys Philippines
1. Deals with Cable, Internet and Phone Support for Time Warner Cable.
2. Process Bill Payment.
3. Provide accurate information about customers Bill.
4. Process Service/Trouble calls.
5. Provide support in setting up TWC Cable and Internet equipment.
ACHIEVEMENTS
Resolution Specialist2008 - 2009
(Subject Matter Expert, Acting Supervisor on the floor)
TELETECH CUSTOMER CARE INC.
Resolution Specialist
(Subject Matter Expert, Acting Supervisor on the floor)2011 - 2012
TELETECH CUSTOMER CARE INC.
SKILLS AND QUALIFICATIONS
Computer savvy
Good English/American Accent
Very Patient and Understanding
Passionate, Flexible and Optimistic
Very good Listener and can type at the same time.
Disciplined and Responsible in meeting clients deadline
