Ranel Quinto
Email:-Contact No.: -
Portfolio: https://www.behance.net/ranelquinto
Work Experience:
Illustrator and Graphics Designer
Freelance
2007 - Present
-Creates beautiful digital artworks using Photoshop, Illustrator, InDesign, After Effects,
Premiere, Zbrush, Substance Painter, Maya, Blender, Unity.
-Owns Ranel’s Graphics, Photo and Tshirt Printing Workshop
-Understands the importance of time and quality on the art business.
-Knowledgeable in 2D and 3D animation
Senior IT Systems Analyst
Telus
Nov 2009 – July 2012, May 2015 - June
2019
-Responsible for managing and troubleshooting all Company Software, Hardware, Domain
Accounts, Network, Google Suites, VPN, VDI, VMware, Active Directory, SSO, Distribution
List, Group Membership, Mainframe, SAP, Remedy, Exchange Activesync, Office 365,
Outlook, Skype for Business, Sharepoint, Purecloud, Malwarebytes, Windows 10, Windows
Server 2016, Mac, iOS and Android.
-Provides a single point of contact for technical issues within the company in a 24/7
environment.
-Perform diagnostics and troubleshooting of company logins, applications, hardware, and
network.
-Create tickets, organize and categorize incidents, service requests received via phone,
chat and email.
-Prioritize and communicate outages to event managers and respective support teams
-Performs follow-ups with support groups, track tickets and call backs to end users.
-Promotes customer satisfaction and quality customer service
-Knowledgeable in WordPress, Google Analytics and SEO roles.
-Develops and maintain positive working relationship with colleagues
-ITIL v3 Foundation Trained - Sep 2015
-NetBackup Trained - 2015
Revit Drafter
Dencocad
-Models 2d/3d architectures
-Models interior and exterior designs
Nov 2014 - May 2015 (6 months)
-converts existing 2d plans to 3d models
-calculates material cost using Revit
IT Helpdesk
Xerox
April 2013 - Sep 2013 (5 months)
-Responsible for managing all company software, hardware, Domain Accounts, VPN, Active
Directory.
-Provides a single point of contact for technical issues within the company in a 24/7
environment.
-Perform diagnostics and troubleshooting of company logins, applications, hardware, and
network.
-Create tickets, organize and categorize incidents, service requests received via phone,
chat and email.
-Prioritize and communicate outages to event managers and respective support teams
-Performs follow-ups with support groups, track tickets and call backs to end users.
Technical Support
Teletech
Nov 2008 - July 2009 (8 months)
-Responsible for assisting and troubleshooting client computers
-Perform diagnostics and troubleshooting of company applications and hardware.
-Create tickets, organize and categorize incidents, service requests received via phone,
chat and email.
-Promotes customer satisfaction and quality customer service
Education
Revit Architecture 2014
Autocad 2014
Multimedia Arts
Computer Engineering
High School
Microcadd
Microcadd
Mapua Institute of Technology
Mapua Institute of Technology
St. Francis of Assisi
Personal Information
Date of Birth :
Sept 09 1986
Sex
:
Male
Civil Status
:
Married
Citizenship
:
Filipino
Language
Fluent in English & Filipino
Hobbies:
Art, Basketball, Esports, Gaming.
Religion :
Address :
May - June 2014
March-st-4th Year-
Christian
021 Ibayo Estacion Naic, Cavite
