Ranei Jane Tandogon

RANEI JANE TANDOGON CONTACT -- EDUCATION S.Y 2012 New Ormoc City National High School Ormoc City S.Y- BSCE Cebu Institute of Technology- University S.Y- BSIT University of Cebu S.Y- BSCE University of Cebu EXPERTISE - Customer Service: Excellent communication and problem-solving skills - Technical: Proficient in Microsoft Office and various software applications - Healthcare: Experience with benefits verification, billing, and patient communication - Financial Administration - Operations Management - Inventory Management - Sales and Revenue Growth - Leadership and Team Management PROFILE Dedicated and detail-oriented Medical Virtual Assistant with a strong background in healthcare advocacy, benefits verification, and patient communication. Skilled in providing personalized support to patients and healthcare professionals, with a commitment to excellence and accuracy. WORK EXPERIENCE Customer Service Representative Resultscx -) • -Provided healthcare advocacy for Humana Insurance members • Handled Tier 1 and Tier 2 calls, including benefits verification, billing, authorization, pharmacy calls and provider location • Demonstrated excellent problem-solving skills and customer service Customer Service Representative Concentrix -) • Managed benefits and eligibility verifications for healthcare clients • Developed strong communication skills and attention to detail Manager Randy Motor Parts -) • Optimized Inventory Management: Maintained a 95% stock level accuracy for replacement parts, ensuring timely availability for customers and reducing stockouts by 20%. • Drove Sales Growth: Contributed to achieving store sales goals, exceeding targets by 10% and resulting in a 15% increase in revenue. • Streamlined Purchase Order Processing: Efficiently monitored and processed 500+ domestic and international purchase orders, ensuring accurate payment processing and reducing transaction errors by 12%. Manager El Sabroso Bakery -) • Streamlined Invoicing Process: Generated and delivered 500+ invoices to customers within a timely and accurate manner, resulting in a 95% reduction in payment delays. • Boosted Sales through Visual Merchandising: Designed and implemented visually appealing product displays that increased sales by 15% and enhanced customer engagement. • Optimized Inventory Management: Maintained up-to-date knowledge of pricing, ingredients, and product availability, resulting in a 20% reduction in waste and a 10% increase in product sales. • Improved Financial Performance: Successfully controlled expenses and allocated financial resources to reach budget goals, achieving a 12% increase in profitability and a 5% reduction in operational costs.