Randy Rowelle De Guzman Regoso

RANDY ROWELLE REGOSO VIRTUAL ASSISTANT / E-COMMERCE SPECIALIST CONTACT PROFILE - An ecommerce specialist. I partner with entrepreneurs in - managing overwhelming workload for their ecommerce business. My main goal is to be their helping hand in admin responsibilities and customer support. With this, they'll have peace of mind to focus on the big picture in growing their business. EXPERIENCE EDUCATION E-Commerce Specialist/ Business Owner Dec 2020 - Present Bachelor in Business Driving the sales performance of the e-commerce Administration platform Major in Marketing Polytechnic University of the Philippines 2000 - 2006 Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or comments Managing and executing promotional campaigns Working closely with demand planning and warehousing teams in order to ensure smooth order fulfillment SKILLS Customer Service eCommerce Management Social Media Management Technical Support Supervisor | Teleperformance Philippines Aug 2016 - Apr 2022 ·Provides in-the-moment assistance to front of house technical support representatives. ·Engages in process-improvement and data analysis for better and streamlined process flows. Microsoft Office ·Provides basic real-time coaching to front of house Canva representatives directed to customer’s issue resolution at an efficient and quality manner.