Randy Nunez

RANDY NUNEZ|- •-• linkedin.com/in/RandyNunez Jacksonville, FL | Clearance: Secret PROFESSIONAL SUMMARY A results-oriented project and program manager with extensive experience in collaborating with stakeholders to understand requirements, analyzing data to improve operational processes, and providing training and support to optimize team performance. Proven ability to lead cross-functional teams in executing complex projects while ensuring high standards of efficiency, compliance, and quality. Skilled in gathering feedback, developing strategies to streamline business processes, and driving improvements that enhance performance and meet organizational goals. Adept at delivering customer-focused solutions, fostering strong stakeholder relationships, and ensuring seamless implementation of initiatives. Known for navigating challenges with strategic foresight and maintaining operational excellence across diverse teams and projects. PROFESSIONAL EXPERIENCE UNITED STATES NAVY | Jacksonville, FL (2018 – PRESENT) Operations Manager / Program Manager April 2023 – September 2024 Statewide Manager for military funeral services as part of a specialized team for the Military Funeral Honors Program (MFHP), to include the southeast region of Georgia. • Collaborated with cross-functional stakeholders to assess and understand the specific requirements and needs for military funeral honors ceremonies, ensuring alignment with regulatory standards and family expectations. • Analyzed processes and operational data related to funeral honors coordination, identifying inefficiencies and implementing solutions that improved workflow and service delivery, resulting in enhanced team performance and readiness. • Provided comprehensive support and training to 45 team members, enhancing their proficiency in executing military funeral honors, and developed 3 training programs that improved overall service quality and team performance. • Developed and implemented standardized processes for coordinating 426 military funeral honors ceremonies, documenting and analyzing data on ceremony execution to ensure the highest level of efficiency and dignity for all ceremonies. • Coordinated with 130 military units, families, and external support organizations, gathering feedback and ensuring effective communication to deliver seamless funeral ceremonies for active duty, retirees, and veterans. • Led quality control initiatives by reviewing over 400 SAAR-form 2875S submissions, ensuring accurate data entry and compliance with regulatory requirements to prevent any errors or discrepancies in the management of personnel records. • Provided exceptional customer support to grieving families and stakeholders, addressing their needs and concerns with empathy, and ensuring the seamless delivery of funeral honors services. Operations Duty Officer/ Program Manager August 2019 – October 2021 Managed day-to-day operations critical to mission readiness to include real-time support for emergency responses, exercise planning, and operational directives in a dynamic and high-pressure environment. • Spearheaded support for 47,901 flight operations, ensuring seamless coordination and adherence to safety protocols, resulting in enhanced operational efficiency and readiness. • Managed 1,093 Divert Alert hours, providing critical support to three Pacific Fleet carrier strike groups and four amphibious ready groups, optimizing mission effectiveness and responsiveness. • Facilitated 29 safe emergency aircraft landings and 35 medical evacuations, demonstrating quick decisionmaking and crisis management skills in high-pressure situations. • Conducted meticulous review of 218 airfield summaries and 143 NOTAMS, ensuring airfield safety and regulatory compliance, minimizing risks and ensuring smooth operations. • Coordinated 84 UAS operations, 16 Turner Field Operations, and 46 closed tower operations, contributing significantly to the mission success of the Navy's busiest west coast logistics airfield. • Completed rigorous Operations Duty Officer (ODO) training in record time, enabling flawless maintenance of critical 24/7 watch station during the COVID-19 Pandemic, showcasing dedication and adaptability. SUCCESS ACADEMY CHARTER SCHOOLS Business Operations Coordinator April 2017 – December 2018 Oversee operations functions critical to the success of educational institution to include managing daily operations such facilities management, procurement, budgeting and compliance. • Managed a budget exceeding $100k, meticulously handling credit card reconciliations, invoice management, and purchase orders through Salesforce platforms, ensuring accurate financial tracking and compliance with accounting standards. • Conducted daily meetings with third-party contractors to oversee the construction and implementation of an additional building floor, ensuring compliance with safety laws and timely delivery of the project to accommodate elementary school students in New York. • Implemented streamlined processes for budget management and procurement, resulting in improved efficiency and cost savings, while maintaining transparency and accountability in financial operations. • Collaborated with school leadership and external stakeholders to develop and execute action plans for facility expansion projects, ensuring seamless coordination and adherence to project timelines and quality standards. • Leveraged Salesforce platforms to track project milestones, monitor contractor performance, and facilitate communication, enabling proactive problem-solving and timely resolution of issues, ultimately ensuring successful project completion and compliance with safety regulations. ROGUE STARTUP, LLC Executive Account Manager / Human Resources Manager July 2016 – March 2017 Operations specialist responsible for overseeing client accounts, managing day-to-day operations and handling human resources functions. Multi-faceted position requiring strong leadership skills, exceptional interpersonal abilities, and a passion for driving operational excellence and employee engagement. • Spearheaded executive account management for two Chief Technology Officers (CTOs), driving client satisfaction and retention through exceptional communication and relationship-building skills. • Managed human resources functions, including payroll, benefits administration, and recruitment, utilizing the ADP platform to ensure accurate and timely processing of payments and benefits. • Implemented strategic advertising initiatives to attract top talent and support recruitment efforts, resulting in successful hires and reduced time-to-fill for key positions. • Developed and maintained tracking systems for client management, streamlining communication and enhancing transparency to ensure client needs were met effectively. • Orchestrated executive schedules in a hybrid remote and in-office environment spanning New York and Philadelphia, optimizing time management and productivity for both CTOs. NATIONAL COMMUNITY CAPITAL BANK ASSOCIATE DATA ANALYST, BILINGUAL June 2014 – August 2016 Orchestrate seamless communication and collaboration between departments while optimizing operational efficiency through meticulous data analysis utilized to unearth trends and mitigate risks to elevate organizational infrastructure. • Generated and managed 117 comprehensive status reports for stakeholder meetings, providing critical insights and facilitating informed decision-making processes. • Executed thorough data cleaning procedures to ensure accuracy and integrity during the migration to a new client management system, enabling smooth transition and minimizing disruption. • Achieved a 40% increase in department productivity by implementing efficient data logging practices, reducing processing time and optimizing workflow efficiencies. • Served as a bilingual liaison between the lending department and Spanish-speaking clients, enhancing communication and fostering stronger relationships. EDUCATION/CERTIFICATIONS May 2011 - Present Bachelor of Fine Arts, Drama: New York University, 2016 Bachelor of Science, Data Science: University of Maryland | 2026 Business Intelligence Analyst Professional Certificate | May 2025 VOLUNTEER EXPERIENCE President, Diversity and Inclusion Committee, Naval Air Station Jacksonville, FL October 2021 – Oct 2023 Spearheaded the planning and execution of cultural events, showcasing organizational abilities and attention to detail in event coordination by fostering collaboration and participation from tenant commands in diversity initiatives, showcasing relationship-building and partnership development capabilities.