Randy Gabatino

Randy Garcia Gabatino # 93 Calixto St. Apollo Vill. Orani, Bataan, Philippines Email Add:- Mobile No: - Career Objective: A reliable personnel with experience performing a range of tasks to ensure top- flight accuracy, productivity, and efficiency while ensuring compliance to all regulations and guidelines, I will contribute toward the success of your company and a desire position that will allow me to use my skills and enhance my knowledge and abilities. Professional Summary: 3 years working as a virtual assistant in a real estate company (USA base).8 years working as Customer Service Representative and Technical Support Representative of expertise addressing complicated customer issues, devoted to fostering solid customer connections. Hard working, flexible, Dependable, Reliable, Self-Driven, I can go over beyond expectation, can work under pressure and a fast-learner dedicated in delivering team success and client satisfaction. Proficient in the following:  Administration works and Data entry clerk.  Customer Care, Technical Support and Sales Representative.  MS Office Applications (Word, Excel, Power Point, google sheet)  Slack, Smarter contacts, Call Rail, Call Tools, Podio, Skipify, Zillow, Craiglist, Direct skip  CRM Management  Calendar and Schedule Management  Document Preparation  Social Media Management  Manage administrative tasks Work Experience: January 2022 to April 2025, Cold Caller and Marketing Virtual Assistant, Real Estate Company (USA base).  Inbound and outbound calls for property seller.  Set up appointments.  Keep accurate records of leads, contacts, and calls through the upkeep of a CRM system.  Provide regular reports on engagement efforts and key metrics and observations.  Research property of Google that are for sale.  Skip tracing property on Skipify and Direct skip.  Messaging property owner using email and messaging platform  Uploading data list on CRM  Encoding KPI leads on spreadsheet  Creating Daily, Weekly and Monthly report KPI  Creating and editing documents, presentations, and reports  Managing social media presence and engagement.  General administration tasks. October 2013 to October 2021, Specialist Agent (Customer Service Representative, Sales Representative and Technical Support Representative) IQOR PHILS.Clark  Assisting and answering Customers inquiries.  Processing payment and billing concern.  Offering sales product and plan upgrade.  Troubleshooting phone network issue.  Administrative task April 2004 to December 2005, Billing and Verifier clerk, Manila Bankers Life Insurance Corp., Philippines.  Billing and encoding application form.  Verifying existing policy application of the applicant and new application to be deducted.  Creating policy number of applicants, processing effective and termination date.  Sending application to each region.  Preparing a monthly report of new applicants of their application. Education: BS in Computer Science, Computronix College, Philippines S.Y.:- (BS in Computer Science)