Randy N. Flores
383 L. Jayme St. Bakilid, Mandaue City-
JOB OBJECTIVES
To obtain employment as a Virtual Assistant and an Appointment Setter. Bringing 5+ years’ hands-on experience in handling inbound and outbound calls for information and providing tier 1 and tier 2 support to customers. Raring to apply exceptional skills in handling bookkeeping and scheduling duties with the aim of ensuring smooth office procedures.
KEY SKILLS AND QUALIFICATIONS
- Highly enthusiastic and customer service-oriented call centre professional with over 4 years of hands-on experience in diverse call center settings.
- Exceptional skills in oral and written communication and multitasking.
- Proficient in managing both inbound and outbound calls effectively.
- Keen insight into client expectations.
- Extremely knowledgeable on computer productivity software.
- Trained on several call center phone platforms.
- Awarded for best customer service representative.
WORK EXPERIENCE
Rojo Rana Lead Generation
(Home - Based)
Team Leader
Current
Amazon
Cebu Business Park, Cebu City
CSR/TSR
October 2018
Sykes Asia, Inc.
Ebloc 4, IT Park, Apas, Lahug, Cebu City
TSR
October 2017
[24]7 Customer Philippines Inc.
Ebloc 3, 6F, IT Park, Apas, Lahug, Cebu City
TSR2
September 2015 to May 2017
CONVERGYS Phils.
I2 Bldg., IT Park, Apas, Lahug, Cebu City
TSR2
March 2014 to July 2015
XEROX, Phils.
Skyrise 1, IT Park, Apas, Lahug, Cebu City
Data Analyst
November 2010 to July 2011
EDUCATION
Graduate:
Bachelor of Science in Nursing
University of the Visayas, Banilad, Cebu City
TRAINING
VA HUB
Real Estate Virtual Assistant Training (Home-Based Training)
January 2019
