Ramya R

I am Ramya from Chennai. I have around 3.6 Years of experience in Amazon Corporate in Business Process, Back-Office & Audit Operations, and customer support with strong interpersonal & leadership skills.

My work includes ,Handling day-to-day volumes of the assigned Trouble Tickets (TT) and ensure the given SLA are met as per quality standards, Suggesting process improvements and assist internal partners to drive them to completion, Analyzing default on SLA or quality, flag the escalation in time to the manager or SME ,Ability to deal with ambiguity – taking discretion and judgement to take decisions on critical business tasks based on available information and  Ability to deep dive into a problem, perform ‘Root Cause Analysis’ and identify constrains to recommend a solution.