Ramya A

RAMYA ALAKKODAN Mullasseri House,Kinathil PO, Udinoor Kasargod, Kerala-671310 Email-Phone:- OBJECTIVE: To work as a IT Engineer in a leading organization which provides challenging environment, promotes learning, acquire new skills and opportunities for career growth. I would like to ensure my highest contribution towards the organization I work with. Looking for a long-term employment & to grow with the company. TECHNICAL SKILLS: Languages:​ C, Python (Signal Processing), VHDL Networking: ​Basic concepts of networking (OSI reference model and functions, router, switches, hub, protocol,Topologies,Cables, Ports, Network Protocols ,Port numbers, subnetting, IPv4 ,IPv6, switching, VLAN, WAN ) Software​: Microsoft office, eagle, Qucs, Packet tracer EXPERIANCE: ● Trained in Infrastructure Management Service(IT-IMS)at StridesIT Basic Computer hardware Operating System(Filesystem:FAT,NTFS,EFS,Attributes,Migration:User profile migration & system migration) Networking(Basicconcepts,ISO-OSIlayers,Devices,IPaddressing,Subnetting, TCP/IP, Port numbers and Protocols, Firewall) Cisco Packet Tracer, switch configuration Domain,Tree,Forest,Root Active Directory Knowledge on ITIL process ● Technical support engineer at Harman Connected Services(Jan 2016 to Nov 2017) Outlook configuration Windows Operating system Installation Windows Server Installation Basic software installation Domain Migration Windows disk partition Basic trouble shooting Visual studio, SQL server installation and configuration. MS Outlook 2013, 2016 and Outlook 365 Configuration and installation Checking hardware, software and basic network issue Configuring & troubleshooting Cisco VPN client and Check Point End user security Administrate active directory accounts and groups Using summit tool for ticketing Ticket status check and Update Incident Escalation and Progress Monitoring. Resolving tickets raised by users with centralised helpdesk as per SLA Create, update and track customer problems via remedy Incident management tool Timely follow up with teams via emails and phone calls Handling Global campus service desk Creating accounts in the Lync server and exchange server. Creating and managing Distribution Lists. Providing access and configuration of different applications. Working with Active Directory services (Creating new user , Creating security groups, Distribution Lists ● GAC Analyst at Nothern Operating Services Pvt Ltd(May 2018 to September 2019) Using service now tool for ticket tracking. Provision and deprovisioning of various application accesses. Granting access in various platform such as IBM mainframe. ACF2 rule changes and writing. Working with CICs and XACT applications Provisioning/deprovisioning, analyzing and maintaining the system access Process reconciliation in accordance to porocedures Ensure proper and authorized access to data systems Removing and adding AD access Senior Associate Analyst at Techmahinda (September 2019 Continues.... Working with Servicenow as ticketing tool Creating and Removing users in AD Creation and granting of Security groups/ Distribution lists Creating generic mailbox Addressing the customer calls and after troubleshooting assigning to the respective teams Handling basic issues related to Outlook, skype, MS Teams, Excel Troubleshooting and Fixing issues related to Pulse secure VPN Working as per the Metrics assigned to the team. EDUCATIONAL PROFILE: Qualification Year Percentage /CGPA B-Tech [ Electronics and Communication] 2014 68% 2010 89% 12​th (Biology) SSLC 2008 95% College/School College of Engineering Karunagappally, Kollam, Kerala. Govt. Higher secondary school, Kuttamath, Kasaragod, Kerala Govt. Vocational Higher Secondary School, Kayyur, Kasaragod, Kerala University/Board Cochin University of Science and Technology Kerala State Board Kerala State Board PERSONAL INFORMATION: Date of Birth : 24​th​ August 1992 Sex : Female Nationality : Indian Marital status : Married Languages known : English, Malayalam, Hindi Hobbies : Reading, Listening music, travelling DECLARATION: I hereby declare that all the above furnished information is true to the best of my knowledge and belief. Place: Kinathil Date:31​/01/2021 RAMYA ALAKKODAN