Ramy Kent Remada

RAMY KENT REMADA F R E E L A N C E R -- PROFILE Senior customer service professional with extensive experience in the online industry. Proven track record in enhancing customer satisfaction, optimizing processes, and delivering high-quality service. Strong team player committed to fostering Tangub, Bacolod City, Philippines SKILLS Customer Service Trainer Quality Assurance Company Health Assessment Problem-Solving Computer Literacy Project Management Tools Strong Communication Click Up Amazon Google Drive Shopify Helpscout collaboration and contributing to organizational success. EXPERIENCE CALL CENTER AGENT iQor January, 2019 Customer Service Email/Call Support Sales Representative CORPORATE TRAINER Scale Advocates June 2020 - December 2021 Overall Company Development Training of agents (Communications, Grammar, Work Ethics, etc.) Quality Assurance CUSTOMER SERVICE ASSOCIATE Sunken Stone Febuary - July, 2022 Address all customer's concern Process Amazon orders Respond/Resolve negative feedbacks Trello ASANA EDUCATION SECONDARY SCHOOL Luisa Medel National High School- BACHELOR OF SCIENCE IN MEDICAL TECHNOLOGY Riverside College Inc- TEAM LEADER West and Willow August 2022 - July, 2024 Manage designated team Task deligation Assess individual growth PROJECT MANAGER Sharpworks Printin Station (The Coca-Cola Company Project) Pioneer production system Information filing Organization tools integration