Ramy Bashir Abdalla

Hello,

I'm Ramy Bashir, I'm 26 years old Egyptian/Sudanese born and raised in Cairo, Egypt

I've worked for sereval hotels & hostels as a Receptionist:

*Answered telephone calls to field inquiries from clients, vendors various other calls seeking information.

*Kept reception area clean and neat to give guests and visitors a positive first impression.

*Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.

*Corresponded with clients through email, telephone or postal mail.

*Wrote professional business documents such as trips, Safari and touring programs.

*Scheduling and confirming appointments and meetings for tours and trips.

*Resolved customer problems and complaints.

*Welcoming all guests and visitors with friendly greeting, answering general questions, gathered nature of visit and directed to specific offices.

*Greeting incoming visitors and customers professionally and friendly, provide the knowledge and assistance.

I've also worked as a Telesales Marketer, Customer Service & Lead Generations:

*Delivered scripted sales talks to customers reached via manual and automatic dialing system.

*Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.

*Provided information about the available products and services including membership details and purchase advantages.

*Recorded contact information of customers and potential customers.

*Answered calls, took messages and transferred calls to appropriate individuals.

*Answered questions with knowledge responses.

*Troubleshot any issues and escalated issues to proper department.

*Answered inbound telephone calls from interested customers.

*Checking customers' information and products delivery and placing.

*Generating leads and data from google and approach them via phone callsand emails.

*Setting an appointment between the clients and customers.

*I introduce myself and the company's services and what can we provide to the customers.

*If interested I give them more details about the products.

*I check their names, telephone numbers, emails, and addresses and send it to proper department.