RAMONA
ROSE
GALLARDO
CUSTOMER SERVICE REP
PERSONAL PROFILE
WORK HISTORY
I'm an experienced customer service representative with a
Senior Customer Representative
verifiable track record of resolving complex issues quickly
and winning customer loyalty.
IQOR PHILIPPINES, RMS COLLECT
JUNE 2018 TO PRESENT
- Assist Team Members in managing their KPI’s, doing performance
review and call listening
HIGHLIGHTED SKILLS
- Taking calls 50% of the time and resolving customer’s billing issues
about their phones, adjusting bills and fixing any technical concerns
- Conflict Resolution
- Excellent Communication Skills
- Troubleshooting
- Service and Support
- Strong Work Ethic
- Great Attention to Detail
Collections Representative
MICROSOURCING PHILIPPINES
OCTOBER 2017 TO JUNE 2018
- Timely responding to all claim denials and objections with
demands for payment in full.
- Monitor accounts receivable; Contact insurance
adjusters and defense attorneys to collect on any outstanding liens.
CONTACT INFORMATION
- Knowledgeable in collection techniques with emphasis on
Cell:-
and Rules and Regulations.
interpretation and application of the SB 863, California Labor Code,
Home: -
Email:-Address: Blk. 4 Lot2&3, Illinois Road, Manuela Ville,
Dasmarinas, Cavite
Global Matter Expert/SME
SPI GLOBAL CRM (INSPIRO)
August 2013 to September 2017
- Assist new hires once they were endorsed from product training by
MY REFERENCES
Jonathan Serrano, Growth Backer - Virtual Backer
--Gustine Anne Valenzona, Senior Representative - IQOR-
doing listen-in sessions, One-on-one sessions and perform a series
of mock calls to test their knowledge about the product
- Perform feedback techniques, coach agents once they were
endorsed from nesting to fully equip them on things that they need
to work on/ opportunities to get them ready to take calls by
themselves.
- Assist coaches to do tasks such as QA monitoring and driving team
performance
PREVIOUS EDUCATION
DE LA SALLE UNIVERSITY - DASMARINAS
BS IN INFORMATION TECHNOLOGY, CLASS OF 2011
