Ramona Mohland

I have six years' experience in the BPO industry, where I have handled inbound customer calls, emails and chats for company such as Ibex Global, Nespresso Concentrix and Alorica. I'm highly motivated and customer-oriented with my years of experience in providing exceptional support to ensure the clients and customer needs are met on a timely manner. Proven track record of resolving complex customer issues, improving customer satisfaction and driving loyalty. My key skills include Excellent Communication, Problem-Solving, Technical Troubleshooting with a great time management skills just to name a few.