Ramona Christina Ilano-Hoover
14-E The Address at Wack Wack Rd.
Mandaluyong City 1555
Mobile -
Email:-
OBJECTIVE: To open new opportunities for personal growth.
SUMMARY OF QUALIFICATIONS
• Written and oral English communication skills
• Ten years experience as a manager in the printing industry
• Knowledgeable in the print production process
• Proficient in several graphic and image design computer applications
• Has good interpersonal skills and can handle multi-tasking
• Knowledgeable in hardware & software troubleshooting
• Able to work with minimal supervision
EDUCATION
- University of Baguio Baguio City, Benguet
Bachelor of Science in HRM- University of the Philippines Baguio City, Benguet
Bachelor of Arts in Theater- Colegio San Agustin Makati City
High School
EMPLOYMENT
November 2016-present IT Support Technician, Techno Global Team
• Performs basic troubleshooting tasks for inbound calls or emails from clients
-Server Management
-Active Directory creation
-Exchange Management Console administration
-Citrix/RDP Support
-Microsoft Office / Microsoft Office 365 support
-PBX management
-CUCM
June 2015-November 2016 Technical Helpdesk Executive, FIS Global Solutions Philippines, Inc.
• Performs basic troubleshooting tasks for inbound calls from clients
-Active Directory modification
-Exchange Management Console administration
-Citrix Support
-Microsoft Office / Microsoft Office 365 support
-Event Management monitoring
July 2010-June 2015 IT Service Desk, Atos Inc
• Performs basic troubleshooting tasks for inbound calls from clients
-Includes Blackberry support
-Software Installation
-Microsoft Office support
Feb 2009-July 2010 Technical Service Representative, E-Telecare Global Services/Stream Global Services
• Performs hardware troubleshooting for both desktops & laptops
• Sales
• Customer Service Support
2006-Jan 2009 Proprietor, O MY Kulay Computer Services
• Overseeing proper operation of machines to ensure quality
production.
• Supervising personnel
• Creating marketing strategies for higher sales volume
- Manager/Pre Press Operator, Output Xpress
• Responsible for entire office operations
- Operates Imagesetter & prepares files for print
- Maintains sales journals & inventory records
- In charge of sales & marketing
1996 Asst. Pre-School Teacher, University of Baguio Laboratory
Elementary School
• Provides assistance in the supervision of the students and implementation of order in the classroom.
CERTIFICATIONS
ITIL Service Management -30 November 2015
Registration Number-
