Ramon Roman De Venecia

Ramon-Roman P. De Venecia Block 7 Lot 10 Casas Aurora Townhomes, Binangonan, Rizal, 1940 email:-WhatsApp:- Work Experience/s: Rapid Assistants ●​ Client Success Manager | January 2021 – August 2025 -​ -​ My primary responsibility as a Client Success Manager is to maximize client retention and growth by providing ongoing support and building strong relationships to ensure clients achieve their desired outcomes with our products and services. I serve as the primary point of contact for clients, oversee onboarding, track agent KPIs, and collaborate with internal teams to address challenges and develop solutions that exceed client expectations. Main tools that we use are Hubspot, Hubstaff, Asana, Trello, Notion, Google Chrome, Podio, G-Suite, ReSimpli, SalesForce Emma Bean Creations ●​ Customer Service and Social Media Manager | September 2019 – January 2021 -​ -​ Main responsibility is to attend to incoming messages from our website and assist with any customer service related inquiries. Also social media posting Main tools that we use are Gorgias, FaceBook, IG, Telegram ABT Investments LLC ●​ Acquisitions Manager | December 2018 – September 2019 -​ I started as a cold caller/appointment setter. I answer incoming and outgoing calls from our leads pipeline and identify if we are a good fit. I am responsible for qualifying leads and setting the appointment to our acquisitions manager for them to get a cash offer. -​ Proper setting of expectations and rapport building. Eventually I was promoted to the role of an Acquisitions Manager. I set 10 appointments every week and 4 closed deals per month. Main tools that we use are Google Chrome, Mojo Dialer, Google Voice, G-Suite. Transcosmos Information Systems Inc. ●​ Customer Service Manager | August 2018 - December 2018 Google-Teledirect Telecommerce (Philippines) Inc. ●​ Digital Marketing Quality Assurance Officer | April 2017 - August 2018 Concentrix Philippines (General Motors) ●​ Team Manager | March 2014 – August 2016 WNS Global Philippines (AVIS/Budget Car Rental) ●​ Senior Sales Representative / Subject Matter Expert | November 2011 – January 2014 Awards and Acknowledgements: ●​ Top Manager of the Month (Rapid Assistants) ●​ (2x) Top Quality Assurance Officer of the Month (Teledirect Telecommerce Ph Inc) ●​ (2x) Manager of the Month (Concentrix Philippines) ●​ Handled two lines of business – Voice Inbound/Outbound calls and Email (Concentrix Philippines) ●​ Rising Star Sales Representative of the Year, Sales Representative of the Month on numerous occasions (WNS Global Philippines) Education Elementary: St. Vincent School (sy. 1997 – 1999) Siena College (sy. 1999 – 2000) Placido Del Mundo Elementary School (sy. 2000 – 2003) High School: Don Bosco High School (sy. 2004 – 2004) Dr. Carlos S. Lanting College (sy. 2004 -2007) College: Las Piñas College (1st Semester 2008) Bachelor of Science in Hotel and Restaurant Management West Bay College (2nd Semester 2008 – 2009) Bachelor of Science in Hotel and Restaurant Management Quezon City Polytechnic University (sy. 2010 – 2014) Graduated Bachelor of Science in Entrepreneurial Management Major in Marketing Character References: Ms. Arlyn Angoluan Team Lead, Transcosmos Information Systems Inc. Ms. Althea Secretaria Assistant Training Manager, Teledirect Telecommerce (Philippines) Inc. Mr. Geofrey Gonzales Business Team Lead, Teledirect Telecommerce (Philippines) Inc. Mr. Juan Reburiano Team Lead, Concentrix Philippines Mr. Jomar Madriaga District Manager, WNS Global Philippines