Ramon Philip G Aquino

RAMON PHILIP G. AQUINO # 4 Labsan Street Baguio City Philippines 2600 Mobile No:- E-mail:- Personal Information Gender: Male Marital status: Single Age: 28 Date of birth: November 22, 1990 Place of birth: Baguio City Education Computer Programming Informatics Institute Baguio Bonifacio St. Baguio City Employment History Call Center Agent September 23, 2013 to Aug. 15 2018 Sitel Philippines Corporation –Baguio City and convergys Baguio Ebay N.A sell Achievements: ● ● ● ● Outstanding performance as per client review August 2016 Lowest AHT performance- October 2013,July 2015, April 2016 Top advisor- July 2014 Often commended by supervisors for the ability to resolve problems on the first call and avoid escalation of issues. Responsibilities: ➢ Responds to large volumes of telephone inquiries, providing quality service to customers and associates inquiring about delivery concerns or status of orders. ➢ Attentively listens to customer’s needs to ensure a positive customer experience. ➢ Provides prompt resolution to caller concerns by clarifying complaints, identifying the cause of problems, and offering the best possible options. ➢ Provide accurate and complete information using specific company methods or tools. ➢ Complies with communication, guidelines and policy procedures. ➢ Adheres to proper documentation of calls received. ➢ Assist online sellers about their ebay account, navigation on the website, improving their sales and giving the best strategies with the best tactics that we have on site ➢ Billing concerns such as invoice, linking their account to paypal or whatever platform that our online sellers would like to use. Refunds, credits Skills: ● ● ● ● ● ● ● ● Phone skills Proficient with tools, software and MS office applications used in call centers Active Listening Excellent communication skills Patience Conflict Resolution Multi-tasking Documentation Skills ESL teacher January - August 2013 -Yesu Mauel Christian Academy P. Burgos Baguio City Private English Tutor ● ● ● Richgate Camp 7 Baguio City (2012) Philippine International English Institute (2012) Campo Sioco Baguio City (2012) TRAINING ENGLISH AS A SECOND LANGUAGE PROFICIENCY TESDA-Regional Training Center June 16-July 16 2012 References: Gerald Genggania Senior Agent – Sitel Baguio Contact Number:- Nannette Sadcopen Call center Agent – Sitel Baguio Contact Number:- Melody Abanag Call center agent Contact number-