Ramon Forti

RAMÓN FORTI Email :- Nationality: Spanish (UE CITIZEN) Whatsapp: - Skype:- PROFESSIONAL EXPERIENCE Multilingual Customer Support Rep Remote (Currently) • • • Chatting, emailing and calling in multiple calls in multiple languages (French, English and Spanish) Dealing with inquiries related to billing, account changes, commissions, cancellations, and service use in the travel industry Usage of different tools: Freshdesk, SalesForce, Zendesk and others Spanish Teacher -) • Private School teaching adults' learners for working purposes IGCSE Economics Teacher -) • • • Teleperformance SA- Athens (GREECE) Telephone and e-mail contact with Apple Products Customers Provide customer satisfaction by helping them resolve their enquiries Maintain accurate data input of consumer enquiries, questions and feedback Holding to the highest standards in Apple Care customer service Marketing Assistant-Receptionist (April 13- January 14) • • • ICON – Prague (CZECH REP) Uncovering opportunities to acquire Home Owners and cooperate with Homeaway website. Selling subscription solutions to vacation rental property owners. Responsible for high volume of outbound calling prospective customers. Conducting campaigns in support of sales events and other marketing activities. Apple Care IT Customer Service Advisor www.teleperformance.com (January 14 – January 15) • • • • International School of Rangsit University – Chiang Mai (Thailand) Preparing pupils to take IGCSE examinations at the end of M4 and M5 Assessing, recording and reporting on the development, progress and attainment of pupils Planning and preparing courses and lessons; teaching, according to their educational needs Property Sales Agent with Spanish Language www.theiconadvantage.com (2015) • • • • Eñe School – Minsk (Belarus) Craven Gardens Hotel- London (ENGLAND) Business Plan Development. Partners Research. Provide information about the hotel in person and via telephone. Marketing Associate (Trainee) Tour Egypt- Cairo (EGYPT) www.touregypt.net (January 12-October 12) • Responsible for developing Social Media Marketing and Search Engine Optimization Strategies. • Communicating with spanish-speaking tourists via email (Public Relation and CSR) OTHER WORK EXPERIENCES: Commis de Cuisine for 6 months in Iceland English Teacher in South Korea for one year Hostel Receptionist in Paris for several months Estate Agent Translator as a part timer in the Spanish Coast CAREER EDUCATION FRANCE Economy studies (Exchange Program) (October 10- July 11) SPAIN Business Administration and Management Degree Sorbonne University (Paris 1) University of Alicante-Alicante GENERAL SKILLS • • • • • • • Computer skills: Windows, Microsoft Excel, Word, Power Point Sales mindset Interest in SAP and ERP Knowledge of Project Management (Preparing the exam CAPM) Knowledge of Inventory Techniques Knowledge about Google Analytics, Keyword External and Social Media Optimization Experience using Sales Force and Prestashop LANGUAGES Spanish: High level (native) English: High level-Certificate from Cambridge University French: High level-Student at Université Panthéon-Sorbonne Russian: A2 level Arabic (MSA): Low level OTHER INFORMATION • • • • • Driving license (Permiso B) Interested in History, Languages and Literature. Helpful and polite. Friendly and engaging personality. Team work and adaptability.