RAMON ANTONIO
N. TORRES III
2 CORDOVA CORNER SOFIA ST. CAMELLA HOMES 2-D,
PUTATAN, MUNTINLUPA CITY--
OBJECTIVE
To be part of a reputable company where my professional skills and knowledge can be used to
the best of my abilities to benefit the company, the clients and myself as a career person.
EDUCATION
SAN BEDA COLLEGE, COLLEGE OF NURSING
Bachelor of Science in Nursing
March | 2006
SOUTH CREST SCHOOL
Secondary Education
March | 2001
SOUTH CREST SCHOOL
Primary Education
March | 1997
EXPERIENCE
JUNKCARS SOLUTIONS
March 2024 - October 2024
(Virtual) Sales Representative / Appointment Setter
-Answer inquiries regarding vehicle quotations
-Evaluate car pricing
-Negotiate sales offer
-Process sales request
-Set appointments of car pick up
-Follow up on potential sales
AMERICAN EXPRESS
September 2019 - February 2024
Premium Customer Experience Team, Tier 4
Senior Account Representative / Subject Matter Expert
Account - American Express Business Credit Card
-Subject Matter Expert to the top tier of business customers of
American Express
-End to end support for Elite card members
-Process application for opening new accounts
-Evaluate customers’ needs and match it to the company’s
products
-Process credit line increase
-Handle account maintenance
-Handle dispute related concerns
-Help card members in troubleshooting their online accounts
-Facilitate in fraud related concerns
-Evaluate customers’ needs and recommend upgrades that
would benefit them
-Assist in redemptions of membership rewards points
-Sell new products and additional lines
-Serve as floor walker to the team and assist in call related
issues
-Coach bottom performers and support them to improve their
performance
-Accommodate newbies and assist them in handling their calls
-Attend to the certification process of new hires and help them
reach the set goals
-Facilitate coaching for newbies on the quality of their calls and
motivate them
-Encourage the team in reaching team and individual goals
CAPITAL ONE PHILIPPINES
July 2017 - August 2019
Customer Service Representative
Account - Capital One Credit Card
-End to end support for card members
-Process credit line increase
-Handle account maintenance
-Assist in online account management
-Process dispute and fraud related concerns
-Discuss card related information
-Assist in card information changes and upgrades
AIG SHARED SERVICES PHILIPPINES
February 2015 - January 2017
Sales Contact Specialist / Sales Coach
Account - AIG Life Insurance
-Handle life insurance inquiry
-Process new applications
-Pre-qualify customers and match them with the right type of
policy
-Assist in existing policy concerns
-Create records for new customers
-Verify and update records for existing policy holders
-Facilitate sales coaching for bottom performers
-Assist new hires in call handling
-Review calls for quality analysis
-Create coaching logs for the team
-Handle sup calls for sales related concerns
-Monitor the team’s completion of required trainings
-Facilitates team games and team building activities
GENPACT SERVICES LCC PHILIPPINES
April 2012 - January 2015
Customer Service Representative / Subject Matter Expert
Account - Citibank Sears
-Support card members account inquiry
-End to end support for clients
-Handle all account concerns and changes for existing
customers
-Serve as floor walker to the team and assist in call related
issues
-Coach bottom performers and support them to improve their
performance
-Accommodate newbies and assist them in handling their calls
IBM DAKSH GLOBAL SERVICES PHILIPPINES
August 2009 - October 2011
Customer Care Technical Specialist
Account - Apple Products Department
-Handle Apple product inquiries
-Assist in troubleshooting Apple products
-Walk through online accounts
-Upsell Apple Care Insurance to customers
-Answer comparison of features of old and new products
-Process updates in existing devices
REFERENCES
MR. GERIC MAÑEGO
American Express Team Leader
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MS. RACHELLE GALE
AIG Direct Manager
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MS. MICHELLE QUETEVIS
Genpact Team Leader
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