Ramon Albino Barawed

RAMON BARAWED --Lot8 Rd12 Phase5 Cogeo Antipolo CIty SUMMARY Highly motivated and professional when it comes to completing task with over 13 years of experience in Contact Center industry. Providing high-level support to clients. PROFESSIONAL EXPERIENCE Results Alaskaland Inc. (Jun.22, 2015- Feb.28, 2025 ) Real Time Analyst Centene | Ticket Management Comcast | TN Admin Backoffice Comcast Advance Repair| Technical Support Rep. Comcast Inbound Tech Support for less than a year Appointed as one of the Ticket Manager for outbound reps. Providing/Extracting Leads for outbound Providing ticket Handling for high level support and resolution Client Reporting Support for outbound team Admin tasks/Data entry/Data Extraction TN Admin backoffice chat support Centene Real Time Analyst. Teleperformance Masinag (Apr.23, 2013-Jun.5, 2015) Comcast Repair/Technical Support Rep. Taking inbound Technical issue calls for Comcast telco. Appointed as a Team Support Tech Mahindra (Jan.26, 2011-Mar.31, 2013) Globe Business/Technical Support Rep. Taking inbound and outbound Technical issue calls for Globe Busimess/Corporate accounts. Bluebean, Inc. (Sep.26, 2010-Jan.16, 2011) Globe Prepaid/Technical and Customer Support Representatives Taking inbound inquiry and technical issue calls for Globe telco. prepaid users. PERSONAL INFORMATION Birthday: June 2, 1989 Age: 35 Sex: male Civil status: Single Nationality: Filipino Height: 5'6 Weight: 79kls EDUCATION Hotel and Restaurant Services Asian College of Science and Technology Cubao, Quezon City s.y 2005 - 2007 SKILLS Proficient in written and spoken English/Filipino Computer Literate Admin Tasks Customer Service REFERENCE Available upon request.