Ramma Sara

Ramma Sara Receptionist Email:-Phone No: - Dubai, UAE PROFILE SUMMARY Highly organized and personable receptionist with over 9 years of experience in front desk operations, customer service, and administrative support. Skilled in managing high-volume calls, scheduling appointments, and maintaining a welcoming environment for clients and visitors. Proficient in MS Office and office management systems, with strong communication and multitasking abilities. proactive mindset, and strong communication skills contribute to creating a positive and efficient workplace environment. PROFESSIONAL SKILLS Customer Service Verbal and Written Communication Multitasking Telephone Etiquette Front Desk Management Appointment Scheduling Time Management Data Entry Problem Solving Conflict Resolution Microsoft Office Suite (Word, Excel, Outlook) Record Keeping and Filing Systems Professionalism and Confidentiality Interpersonal Skills Attention to Detail WORK EXPERIENCE 0 JBC properties DMCC JLT (UAE) Receptionist - (May 2024 – Feb 2025) • • • • • • • • • • • • Greeting visitors and handling inquiries Registering visitors in the logbook Answering the telephone promptly and courteously Responding to the email Updating database records Any direct communication in writing either via email, WhatsApp or any other means of communication is strictly forbidden Performing Ad Hoc Administration duties Ensuring all the building documents are available and valid. Ensuring the building lobby and front area are always clean and in order Maintaining occupants list Responding to guest complaints, Emergencies, and requests for assistance, such as medical emergencies or disturbances Collaborating with other building staff, such as security, maintenance and housekeeping. Ramada by Wyndham (Pakistan) Guest Service Agent (May 2021- December 2023) • • • • • • Manage and update guest records, ensuring all details are accurate and current for smooth operational flow. Conduct daily room inspections for arrivals, ensuring rooms meet quality and cleanliness standards. Ensure timely follow-up on guest arrivals and departures to maintain operational efficiency. Coordinate VIP protocols, delivering exceptional service to VIP guests and fulfilling their special requests. Collect and enter feedback from guest comment cards to drive quality improvement and enhance guest experiences. Greet and welcome guests with professionalism, ensuring a positive first impression and providing guidance on available payment methods for smooth transactions. Also, assist guests with directions, information on hotel amenities and services, and ensure their needs are met. • Handle guest complaints effectively, aiming to resolve issues promptly and maintaining high levels of guest satisfaction. • Prepare and manage outgoing mail, draft correspondence, and handle parcel shipments. Also, ensure proper delivery of letters, packages, and other materials. HOTEL ONE BY PEARL CONTINENTAL (Pakistan) Front Desk Officer (November 2020- March 2021) • Review the logbook and take charge of cash and follow-up responsibilities from the previous shift Front Desk Officer (FDO). • Verify same-day reservations and file future bookings in the appropriate system. • Ensure timely follow-up on guest arrivals and departures to maintain smooth operations. • Conduct daily room inspections for two rooms and ensure reports are completed accurately. • Collect comment cards from all checkout guests and enter feedback into the system on a daily basis. • Generate and submit timely police reports (hotel eye) for all arriving guests. • • • • • • • • • • • • Make courtesy calls to all in-house guests at 6:00 PM and send a courtesy call report to the RM and FOM via email. Process check-in and check-out documentation, ensuring proper filing and organization. Greet and welcome guests with professionalism and hospitality. Monitor and replenish office supplies as needed, ensuring adequate stock levels. Answer all incoming calls, redirect them appropriately, or take messages when necessary. Keep guest records and files up to date to ensure accuracy and efficient information retrieval. HAYAT KIMYA PAKISTAN PVT LTD (Pakistan) Receptionist (September 2019- November 2020) Greet and assist visitors, clients, and staff in a professional and courteous manner, ensuring a welcoming front desk experience. Answer and route incoming calls efficiently as part of call center support and handle general inquiries promptly. Maintain accurate records of incoming and outgoing courier/parcels and ensure timely dispatch and receipt of documents. Keep a detailed log of all visitors, vendors, and service personnel, including time of entry, purpose of visit, and point of contact. Schedule and manage appointments, meetings, and conference room bookings, coordinating with relevant departments. Perform general administrative tasks, including filing, data entry, and managing office supplies inventory. EJADAH ASSET MANAGEMENT GROUP - JUMERIAH BUSINESS CENTRE 1 (UAE) Receptionist / Compliance (September 2017- July 2018) • Welcome and assist clients, visitors, and tenants in a professional manner, ensuring all guests are properly registered and directed to their • respective appointments or business units. • Manage the front desk operations, including handling incoming calls, emails, and courier services, while maintaining a clean and organized • reception area. • Maintain visitor and vendor logs, ensuring compliance with building access protocols and security procedures. • Coordinate with building management and security to ensure smooth entry processes and enforce access control measures. • Support compliance activities by maintaining proper documentation, assisting in internal audits, and ensuring adherence to regulatory and organizational policies. • Monitor and report any suspicious activities or non-compliance issues to the • Assist in tenant communications and facility coordination, such as meeting room bookings, maintenance requests, and general administrative support. EJADAH ASSET MANAGEMENT GROUP - OPERA HOUSE DOWNTOWN (UAE) Receptionist / Customer Service (August 2016- September 2017) • Greet and assist guests, patrons, and VIPs with warmth and professionalism, providing information about performances, venue facilities, and seating arrangements. • Coordinate with ticketing and front-of-house teams to ensure smooth check-in, guest flow, and on-time access to events and exhibitions. • Handle high-volume inquiries via phone, email, and in-person, offering prompt assistance related to show schedules, ticket availability, and general venue information. • Manage guest lists, event registrations, and RSVP coordination for special events, private bookings, and cultural programs. • Ensure lobby and reception areas are presentable and welcoming, including displays, brochures, signage, and promotional materials. • Support the events team by coordinating with security, ushers, and hospitality staff during major performances and VIP receptions. • Assist international guests and tourists with directions, nearby attractions, and other concierge-style services in line with luxury service standards. EJADAH ASSET MANAGEMENT GROUP - AIRPOT TERMINAL 1 & 3 (UAE) Customer Service Agent (Feb 2016 - August 2016) • • • • • • Manage and update employee files and records daily, ensuring all information is accurate and current. Supervise the reception area, overseeing administrative tasks and maintenance to ensure smooth operations. Handle incoming telephone calls, addressing customer queries and providing relevant information, offering support as needed Receive, process, and distribute incoming and outgoing mail efficiently, ensuring timely delivery. Oversee the arrival and exit process for visitors, ensuring proper documentation and adherence to security protocol. Coordinate the preparation of import/export documentation, ensuring compliance with relevant regulations. ACADMICS AND PROFESSIONAL QUALIFICATION Year- Qualification Graduation Intermediate Matriculation TECHNICAL SKILLS Microsoft Office Reference can be provided upon request. Awarding Institute Bachelors in arts Lahore Board, Pakistan Lahore Board, Pakistan