Ramkrishna Patel

I am a dedicated and customer-focused professional with over five years of experience in customer service, specializing in client support, problem resolution, and maintaining high customer satisfaction. Throughout my career, I have worked in dynamic and fast-paced environments, ensuring seamless customer interactions and delivering top-notch service.

My journey in customer service began with AISATS Terminal 3, New Delhi, where I worked as ground staff for Emirates Airlines, handling check-ins and documentation. This role helped me develop strong attention to detail, time management skills, and the ability to work efficiently under pressure.

I later transitioned to Travel Corporation of India, where I served as a Customer Service Executive for nearly three years. In this role, I interacted with clients, resolved queries, and provided solutions to enhance customer experience. My ability to communicate effectively and handle complex customer requests helped me excel in this position.

Following this, I joined Convergys India Service Pvt Ltd, where I continued refining my customer service skills. My role involved managing inbound and outbound customer interactions, troubleshooting concerns, and ensuring client satisfaction. I developed strong problem-solving abilities and a keen sense of handling difficult customer situations professionally.

• Excellent Communication – I have strong verbal and written communication skills, enabling me to interact effectively with customers and colleagues.
• Problem-Solving & Decision-Making – I analyze customer concerns and provide practical solutions while maintaining service quality.
• Customer Relationship Management – My experience has taught me how to build rapport with customers, ensuring long-term satisfaction and loyalty.
• Leadership & Teamwork – I work well both independently and in a team setting, supporting colleagues and driving collective success.
• Adaptability & Quick Learning – I quickly adjust to new challenges, technologies, and company policies, making me an asset to any customer service team.

Beyond my professional skills, I enjoy investing in stocks and mutual funds, which has taught me financial discipline and analytical thinking. I also have a passion for driving, gardening, reading, writing, and photography, activities that help me stay creative and focused.

I am always eager to take on new challenges and contribute my skills to an organization that values customer service excellence.