Ramjoe Morales

RAMJOE M. MORALES Executive Operations & Support Cebu City, Cebu, Philippines 6000 linkedin.com/in/ramjoemorales/ PROFESSIONAL PROFILE Strategic and results-oriented Area Manager and Operations Executive with extensive experience in sales, marketing, and business development within the insurance industry. Specialist in operational strategy, from optimizing workflow efficiencies to leading cross-functional teams toward aggressive revenue goals. Adept at translating complex data into actionable business intelligence to support and scale operations across diverse markets. CORE COMPETENCIES Operational & Strategic Leadership ● ● ● ● Technical & Financial Proficiency Multi-Regional Management Strategic Planning & KPIs Process Improvement Business Development ● ● ● Administrative & Client Excellence ● ● ● ● C-Level Executive Support Stakeholder Management Customer Service ● Lead Generation/CRM Tools: GoHighLevel Project Management Systems: Asana, ClickUp, Monday.com, Notion, Trello Financial Analysis: Bookkeeping, Cloud Accounting (Xero) Digital Productivity Tools: Microsoft Office Suite, Google Workspace, Toggl Track, Slack, Calendly, Clockify Creative Design: Adobe Photoshop, Lightroom, Canva PROFESSIONAL WORK EXPERIENCES ALFC INSURANCE AGENCY CORPORATION Sales Manager / Area Manager ● ● ● ● Managed our operations across the Visayas and Mindanao regions. My focus was setting up better workflows so our teams could consistently hit their sales targets and key performance goals. Led and trained our sales and support teams and worked hard to build a culture where everyone focused on the client’s needs and performed at a high level. Handled our relationships with insurance partners and major corporate clients which I also negotiated the terms of our agreements to make sure we were getting the best value and saving on costs. Helped grow our business in the region by creating new operational plans and running marketing campaigns that helped us reach more customers. PRU LIFE UK - LAZURITE PRIME LIFE INSURANCE AGENCY C-Level Executive Support ● ● ● Pasig City, Manila August 2023 – January 2026 Pasig City, Manila April 2022 – July 2023 Managed the daily operations between the underwriting, policy, and claims departments. I made sure our administrative tasks stayed on track and always lined up with the executive team’s main goals. Took full responsibility for our compliance and documentation. By catching errors early and staying on top of new regulations, I made sure we met all industry standards without any issues. Created high-level presentations and reports for our leadership team and took complex insurance data and turned it into clear, visual stories that helped the executives make better decisions. FREDLEY GROUP OF COMPANIES - MACAO IMPERIAL TEA Barista / Branch Manager Imus City, Cavite February 2021 – November 2021 ● ● ● Directed daily operations and team performance to consistently exceed service benchmarks and operational KPIs. Managed end-to-end branch operations, including staff scheduling, inventory oversight, and frontline service excellence. Facilitated comprehensive onboarding and technical training for new hires, focusing on operational SOPs, financial transactions, and service excellence. EDUCATION Bachelor of Science in Business Administration Major in Financial Management Polytechnic University of the Philippines Accountancy, Business, and Management University of Perpetual Help System - DALTA Bachelor’s Degree Sta. Mesa, Manila June 2018 - September 2022 Senior High School Graduate Molino, Bacoor City, Cavite June 2016 - April 2018 LICENSES & CERTIFICATIONS ● ● ● ● ● ● Asana Administrator Certification - January 2026 Level 1 Xero Certified Associate - January 2026 Asana AI for Work Badge - January 2026 The Artificial Intelligence for Communities Workshop - February 2026 Licensed Financial Consultant – October 2022 Corporate Finance Institute (CFI) Certifications: ○ Corporate Finance Fundamental - June 2020 ○ Reading Financial Statements - June 2020 ○ Excel Fundamentals - Formulas for Finance - June 2020 ○ Fundamentals of Credit - July 2020 COMMUNICATION & LANGUAGES English: B2 Upper Intermediate (EF SET Certified) – Proficient in Business Correspondence and Business Writing Filipino: Native Proficiency Cebuano: Conversational Key Skills: Stakeholder Liaison, Conflict Resolution, and Cross-Functional Coordination