Ramje Baul

RAMJE RODIL BAUL ECE No- City Address: Unit 2807 Makati Executive Tower IV, Gil Puyat Avenue, Barangay Pio del Pilar, Makati City 1230 Mobile Number: (- Email Address:-EDUCATION FEU – East Asia College B.S. Electronics and Communications Engineering PROFESSIONAL EXPERIENCE INTRADO / WEST CORPORATION Telecom Engineer December 7, 2020 – Present Global Telecom Bridge Support • Part of Telecom Bridge Support (Global TBS) • Handles Avaya, Compunetix and Webex platforms incidents and requests. • Single and multiple user incidents • Review bridge calls using Splunk, Webex tool and Wireshark Network Operations Center • Level 1 network troubleshooting • T1, DS3, MetroE, IPVPN, Broadband troubleshooting • Coordinates with ISP/vendors • RMA and Technician dispatch coordination SEVEN SEVEN GLOBAL SERVICES, INC. Network Operations Engineer July 2019 – December 2020 • Part of Network Operations Team of International Client (Financial Services Company) • ServiceNow ticket management • Handles Avaya and Cisco telephony Incidents and Requests • Avaya Session Manager, Avaya Communication Manager, Avaya Voice Messaging system • Cisco Unified Communications Manager and Cisco Unity Connection (Voicemail) • Oracle Session Border Controller Monitoring • Network and Telecom devices Vendor Coordination • Network Carrier management • Coordinates with providers for TAC cases (Avaya and Cisco) • Avaya MACD (Move, Add, Change, Delete) WEST CORPORATION Telecom Analyst December 1, 2014 – July 2019 • Part of West Support Services - Enterprise Resolution Group (Network and Telecom) • ServiceNow ticket management • Handles Sonus GSX Media Gateways, Sonus SBC, Ditech PVP (Packet Voice Processor), RadiSys CMS • Troubleshoot issues with SS7, T1, DS3, OC3/OC12/OC48 or higher, with vendor/carrier management Resume of Ramje R. Baul Page 1 of 4 • • • • • Call Analysis using Call Detail Records Gather CDRs through Splunk, program Splunk queries Coordinates with providers for TAC cases (Sonus, Ditech, Fujitsu, Radisys, Cisco) Troubleshoots using CLI and Telecom Softwares such as NetSmart, GSX Navigator, Tellabs Metrowatch, EdgeGenie Assist in network architectures, switching, routing, etc TELETECH Telecommunications Engineer April 21, 2014 – November 30, 2014 • Part of NCC Tier 2 Voice Support • Handles Level 1 and Level 2 Avaya Telephony related request, incident and problem tickets. • Participates in upgrade of firmware of Avaya CM/CMS/AES • Regular backup of Avaya CMS and announcements • Troubleshoots single and branch wide issues • Submits and Implements RFC (Request for Change) • ServiceNow ticketing system VERIZON BUSINESS Affiliate Engineer (Voice) August 6, 2012 – November 2013 • Part of incident/operations team support for Morgan Stanley account • Handles Level 1 and Level 2 Voice related problems and issues. • ITIL inclined management of tickets/issues of client • Handles single user impacting and branch wide issues. • Administration and troubleshooting of Avaya Media Servers and Media Gateways. • Serves as the primary engineering interface to the customer. • Handles RMA • Coordinate with different carrier and service providers for issues and implementations. Affiliate Engineer (NOC) November 2013 – April 2014 • Part of network operations team supporting Morgan Stanley • Handles L1 network problems (Cisco routers/switches/WAE, Juniper, F5) • Processes RMA (Cisco, Juniper, F5, Blade Network Technology, Avocent) • Regularly coordinates with international service providers for RFOs, testings, dispatches HEWLETT PACKARD ENTERPRISE SERVICES Network Engineer February 1 – July 27 2012 • Support for network infrastructure of JG Summit Holdings and the companies under it (Robinsons Bank, Universal Robina Corporation,Digitel Philippines,Summit Media Group,Robinsons Retail Group) • Preservation of WAN, LAN and Wireless Networks • Maintenance of active components (HP Procurve Switches, Cisco Routers/Switches/FW, Fortigate FW/Analyzer, Bluecoat) • Service Level Management, Change Management, Problem Management, IT Operations Management, Technical Support • Serves as POC/onsite engineer for Robinsons Retails Group office • Provides bi-monthly report to CIO and Service Delivery Manager like bandwidth utilization, top talkers and downtimes • Evaluate access requests of single/multiple users by submitting change request forms to Change Manager Accomplisments/Projects: • Replacement of distribution and access switches at Robinsons Retail Group head office (Project X) • Leased line project – installation of new Cisco routers for point to point connection between HO and branch office Resume of Ramje R. Baul Page 2 of 4 MAXICARE HEALTHCARE CORPORATION Network Engineer April 2009 – January 31, 2012 • Maintenance of Maxicare PABX System (Avaya Site Administration, Avaya S8300/G450, 1608i/4620 Hardphones, One-X Communicator) Troubleshoot problems and system failures, interact with Avaya engineers as needed. • Support for Call Center System - 60 seats (Verint Call Recording, Basic Call Management System, IP Agent, One-X Agent) • Configuration/Installation/Maintenance of Cisco routers, FW, switches and wireless access points (EIGRP, STP, HSRP, VPN, NAT) • Maintenance of Servers Microsoft Active Directory and Exchange 2003 • Implementation of Firewall and Proxy policies (Juniper SSG320, Squid Proxy Server) • Network Infrastructure and Server monitoring using WhatsUp Gold, PRTG, Solarwinds and Vantage Report • Vendor Management Accomplishments/Projects: • Migration from old to new building of Maxicare that included replacement of all switches from ZyXel to Cisco (4500s, 3700s and 2900s) • Implementation of IPVPN for Maxicare Head Office and branches. (Cisco 1941 router, DMVPN, EIGRP) • Took part in installation of Telephony System which is Avaya PABX • Execution of Avaya and Asterisk/ViciDial tie-trunk for Maxicare Call Center System Philippine Long Distance Telephone Company (PLDT) Technical Support Personnel (September 2006 - December 2006) International and Luzon Network Surveillance Division – Network Surveillance Section (On the Job Training) Certifications, Trainings and Seminars Attended • • • • • • • • • • • ITIL® Foundation Certificate in IT Service Management (November 9,- Avaya Aura® Communication Manager (R5.2.1) Implementation Exam January 23,- Avaya Aura® Communication Manager and CM Messaging (R6.0) Implementation Exam June 10,- Avaya Aura® Communication Manager Administration Exam June 20, 2013 Avaya Communication Manager 5.2.1 Training(November 26-30, 2012) Trendsnet Makati Instructor: Srikanth BV Customized Avaya Aura Communication Manager and CM Messaging Training (April 15-19, 2013) Trendsnet Makati Instructor: Srikanth BV Cisco ICND2 Training Trendsnet, Makati (December 2011) Instructor: Danny dela Cruz ADC/Krone Structured Cabling Training 23/F 2303 Jollibee Plaza, F.Ortigas Jr. Road,Ortigas Center, Pasig City, 1605, Philippines (April 2010) Instructor: Anton Idrawata HP Procurve Wireless/Colubris Basic and Advance Training 23/F 2303 Jollibee Plaza, F.Ortigas Jr. Road,Ortigas Center, Pasig City, 1605, Philippines (April 2010) HP Procurve Switch Basic and Advance Training 23/F 2303 Jollibee Plaza, F.Ortigas Jr. Road,Ortigas Center, Pasig City, 1605, Philippines (April 2010) Cisco Certified Network Associate Boot Camp Mapúa Information Technology Center, Makati City, Philippines (December 14 – 18, 2009) Instructor: Engr. Ronard Libao Resume of Ramje R. Baul Page 3 of 4 Skills: • Managed telephony system with Avaya Site Administration (VDNs, Vectors, DIDs, Trunk Groups, Coverage Path, EC500, etc.) • ITIL approach in Service Management (Incident Management, Change Management, Service Request, Continual Service Improvement) • Educated in VOIP technology such as ISDN, PRI, BRI, PSTN, DS1, DS3, OC12, SIP, H.323, • Experience in installation of Avaya hard phones and soft phones for Call Center usage • Management of the Call Center CMS(Call Management System) and Teleaudit Call Accounting System • Verint Call Recording System, Asterisk, SIP phone configuration • Other configurations including ZyXel access points, Juniper Firewall and HP Procurve switches • Basic skills in dealing with Microsoft Server OS, Linux, VMWare and VirtualBox • Knowledgeable in Firewall, IDP (Intrusion Detection and Protection), NAT, SSL VPN, • Design network topology using MS Visio • Coordination with Telco providers regarding ISDN and other projects like leased line installation and FO internet Resume of Ramje R. 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